AutoCAD 2010/2011/2012

AutoCAD 2010/2011/2012

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mpe
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mpe
Posts: 6
Registered: ‎12-10-2009
Message 1 of 35 (4,054 Views)
Accepted Solution

AutoCAD Exchange problems in AutoCAD 2012

4054 Views, 34 Replies
04-07-2011 06:13 AM

Starting AutoCAD 2012, the Autodesk Exchange screen stays white and leads to the following error-messages:

 

  • 'no internet connection'. But there is a connection.
  • 'Autodesk server temporarily out of reach. Also not true because a colleague in another firm doesn't have the problem at the same moment.
  • 'Your proxy is blocking Autodesk Exchange, contact your network administrator'.

The Online Help isn't working either.

Does anybody know what ports are being used by AutoCAD 2012?

 

Workstations have WindowsXp (32-bit and 64-bit). Servers are Windows 2008 Server.

 

Who can help me with this?

 

Regards,

Marcel Pennings

Andrew,

Yes, It appears AutoCAD does NOT send any authentication.

If your proxy server requires Authentication then no internet appears possible inside AutoCAD.

The only option you have is to stop your proxy server from asking for a username. Usually proxy servers ask for a user name to log which users are visiting which sites. Many proxy servers allow you to turn this off.

To fix this for Microsoft ISA 2004  or ISA 2006 proxies, the outgoing HTTP rules need to be set to 'ALL USERS' and not 'ALL AUTHENTICATED USERS'. In ISA 'All Authenticated Users' will force the application to supply a username and password.

I think this does need Autodesk to issue a fix. The fix should be simple (just push the currently logged in username and password) or have a box inside the autocad options to supply the authentication details,

Joe

Contributor mp
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mp
Posts: 20
Registered: ‎09-24-2008
Message 2 of 35 (4,039 Views)

Re: AutoCAD Exchange problems in AutoCAD 2012

04-07-2011 06:48 AM in reply to: mpe

Same here on MS Server 2003 and workstations W7x64 and WXPx86.

 

*Expert Elite*
JGerth
Posts: 2,225
Registered: ‎12-05-2005
Message 3 of 35 (4,018 Views)

Re: AutoCAD Exchange problems in AutoCAD 2012

04-07-2011 01:27 PM in reply to: mpe

see if you can install the cad manager tools from the dvd, and disable exchange.  the in Options, set cad to NOT use online help.

If you really need to use exchange or online help, you've got a browser that can get there.

New Member
peter.haber
Posts: 1
Registered: ‎04-18-2011
Message 4 of 35 (3,810 Views)

Re: AutoCAD Exchange problems in AutoCAD 2012

04-18-2011 11:29 PM in reply to: mpe

To bypass Autodesk Exchange for HELP support. In options-> System ->Autodesk Exchange - uncheck <Access online content (including Help) when available

mpe
Active Member
mpe
Posts: 6
Registered: ‎12-10-2009
Message 5 of 35 (3,715 Views)

Re: AutoCAD Exchange problems in AutoCAD 2012

04-21-2011 05:27 AM in reply to: mpe

Thank you all for your responses.

 

But not going online is not an option. We really want to use all the features that Exchange can bring.

So I am still looking for a solution!

*Expert Elite*
JGerth
Posts: 2,225
Registered: ‎12-05-2005
Message 6 of 35 (3,707 Views)

Re: AutoCAD Exchange problems in AutoCAD 2012

04-21-2011 05:32 AM in reply to: mpe

What features are you seeing in Echange that make it of interest? 

 

While i've not spent all that much time exploring it, I've not noticed anything yet that can't be handled more efficiently and securely using a web browser.  so i'm really curious what you see that would make it useful.

*Expert Elite*
pendean
Posts: 23,644
Registered: ‎11-06-2003
Message 7 of 35 (3,703 Views)

Re: AutoCAD Exchange problems in AutoCAD 2012

04-21-2011 05:44 AM in reply to: JGerth

I think the OP likes the fact that access to those website links is all in one place, and not have to figure it out.

 

Share the links if you have them all (or most), I'm sure the OP would appreciate it.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
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JGerth
Posts: 2,225
Registered: ‎12-05-2005
Message 8 of 35 (3,700 Views)

Re: AutoCAD Exchange problems in AutoCAD 2012

04-21-2011 05:54 AM in reply to: pendean

http://exchange.autodesk.com/autocad/enu/help

 

see thread in 2011 forum on Help for issues.

 

is anything else available from echange of remarkable use? I'm not being snarky here, just very curious as to why there would be any benefit to the exchange being available?    Along with many (most?  vast majority?) I spend my business day on some-one elses software and hardware, and cannot install any of the apps listed.   CAD /=iPod, so a successful sales approach for non-mission critical stuff is not reasonable for a core production tool.

 

I don't see where the exchange in a unsecure browser window helps me accomplish any of my goals.

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pendean
Posts: 23,644
Registered: ‎11-06-2003
Message 9 of 35 (3,695 Views)

Re: AutoCAD Exchange problems in AutoCAD 2012

04-21-2011 06:18 AM in reply to: JGerth

I personally turned it off from the startup after checking it out, and I have not tapped it yet for anything except as Help brings it up. If the OP's work environment discourages 'web surfing' during work having an in-application window pop-up may be preferred (I know many firms that spend a lot of effort monitoring staff's applications' usage).

 

The OP will have to elaborate more.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
mpe
Active Member
mpe
Posts: 6
Registered: ‎12-10-2009
Message 10 of 35 (3,388 Views)

Re: AutoCAD Exchange problems in AutoCAD 2012

05-17-2011 05:17 AM in reply to: mpe

Despite all the facts that Exchange is not really usefull, I still have a customer that wants to use it.

Isn't it strange that no one can tell us how we can get this function to work properly.

If it isn't working at all, why bother to bring it in this version?

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