Crash when printing

[aimav]

I have a user that started having problems printing yesterday.  Whenever he tried to print from AutoCAD it crashes out with the following error:

FATAL ERROR: Unhandled Access Violation Reading 0x0014 Exception at xxxxxxxx

I am currently searching around for answers and I have asked him if he can:

Print from another application

Can AutoCAD print to another print

There have been no updates yesterday either to the printer driver or XP, so I don't believe it's a software change there.

Thanks in advance for any help.

[pendean]

Is the problem one file, or all files in AutoCAD, even if they start a new one?

Can they plot to anything else from AutoCAD?

So this worked before yesterday? Something indeed did change or removed, find out more.

[aimav]

It is on all AutoCAD files, even new ones.

The user does not have access to any other printers, just this one.

The dates work out as:

8th - working

9th - broken

10th - working, with one crash when trying to print

11th - seems to be working ok so far

It seems strange that it died for a whole day, even after reboots!  Other people in the office were printing fine.

Not sure what else I can give you, I've never worked with AutoCAD before and the user is less than forth coming.  I'm passing on the questions as you ask them.

[pendean]

Sounds like the user figured out what the problem was and is not 'fessing up 🙂

[aimav]

Haha, could be!  Well he said yesterday there wasn't a problem all day, though he didn't do much printing.  So we'll see how it goes I guess!  Thanks for you're input though.

[aimav]

Well, it's happened again today.  Is there anything I should be looking for/asking from the you user?