AutoCAD 2000/2000i/2002 Archive

AutoCAD 2000/2000i/2002 Archive

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Active Member
aimav
Posts: 9
Registered: ‎01-10-2012
Message 1 of 9 (138 Views)

Closing with no Errors

138 Views, 8 Replies
03-15-2012 02:34 AM

I have a user that is having a problem with AutoCAD.  He had a "new" computer a couple of months ago, dual core, 4gig, 512mb gfx card.  He didn't have any problems for weeks until last week when his AC started closing on him.  It happens randomly but always when he has objects selected and he is moving them.  I hesitate to use the word 'crash', although it is crashing, simply because it doesn't hang or freeze or slowdown.  It literally just closes the window and any open drawings with no error messages or warning.

 

I'm going to try a repair on the installation, but I'd rather avoid a reinstall due to pain that activation is now it's not automated.  It seems I have to justify why 'user has a computer upgrade' is a good reason to re-activate :/

*Expert Elite*
pendean
Posts: 23,364
Registered: ‎11-06-2003
Message 2 of 9 (131 Views)

Re: Closing with no Errors

03-15-2012 07:45 AM in reply to: aimav

What changes last week on the user's PC? That's your culprit.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Active Member
aimav
Posts: 9
Registered: ‎01-10-2012
Message 3 of 9 (124 Views)

Re: Closing with no Errors

03-19-2012 01:04 AM in reply to: pendean

The user tells me there was a Windows update just before it started happening.  Otherwise there were no changes to the system.  User can't install programs or even insert a USB key without permission.

 

Is it worth doing a total reinstall rather than a repair?  Or should I go back and see if I can remove the update?

*Expert Elite*
pendean
Posts: 23,364
Registered: ‎11-06-2003
Message 4 of 9 (122 Views)

Re: Closing with no Errors

03-19-2012 06:14 AM in reply to: aimav

I would try a repair reinstall first.

Then a full uninstall and reinstall: but you need to back up all the user's customizations first.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Active Member
aimav
Posts: 9
Registered: ‎01-10-2012
Message 5 of 9 (120 Views)

Re: Closing with no Errors

03-19-2012 07:43 AM in reply to: aimav

On futher investigation, it seems to be only parts of the drawnings that is causing AutoCAD to crash.  Most objects can be moved with no problems.  Oddly it does seem to be a combination of items that causes the problem.  I can move a box and some text seperatly no problems, but as soon as you try and move them together it crashes!

*Expert Elite*
pendean
Posts: 23,364
Registered: ‎11-06-2003
Message 6 of 9 (118 Views)

Re: Closing with no Errors

03-19-2012 02:49 PM in reply to: aimav

Worth testing: grab the free DWGTRUEVIEW rpogram from Autodesk and use the 'EXPORT" feature to convert objects not supported by the user's AutoCAD version back to basic AutoCAD entities. Then have them try it and see if the problem goes away.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Active Member
aimav
Posts: 9
Registered: ‎01-10-2012
Message 7 of 9 (113 Views)

Re: Closing with no Errors

03-20-2012 09:05 AM in reply to: aimav

I'll get him to try it.

 

Is it worth running the purge and audit commands on the drawing?

*Expert Elite*
pendean
Posts: 23,364
Registered: ‎11-06-2003
Message 8 of 9 (106 Views)

Re: Closing with no Errors

03-22-2012 10:17 AM in reply to: aimav

Always.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Active Member
aimav
Posts: 9
Registered: ‎01-10-2012
Message 9 of 9 (103 Views)

Re: Closing with no Errors

03-23-2012 01:51 AM in reply to: aimav

Well, thanks for your help.  I've narrowed it down to a part of the file that seems to be corrupt.  For some reason my user doesn't feel he is capable of running the commands... but ah well.

 

Thanks for your help!

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