The lack of password reminder email is a known issue which is (hopefully) being looked into.
Can't help directly (moderators don't have that kind of access to accounts), but if you don't get a reply/pm in the next day or so, I'll bring this to the attention of those can.
Please post back if you get it sorted before I do that.
Max 2016 (SP1/EXT1)
Win7Pro x64 (SP1). i5-3570K @ 4.4GHz, 8Gb Ram, DX11.
nVidia GTX760 (2GB) (Driver 430.86).