alais 2010 trial will not open

[Anonymous]

I have downloaded the Alais 2010 trial and followed all the steps to install it. As soon as I click the desktop icon, a Windows message pops up on screen and states it will search the web for a solution. I have uninstalled and reinstalled and get the same thing. I have a HP desktop computer that is about 1.5 years old. Could it be the graphics card? Thanks Scott

[Anonymous]

Does anyone from Autodesk read or even answer these post? I am in the market to buy a 3D software package for my employer.  I would hope for better tech support.

[donest]

Autodesk regularly reads and responds to these posts. The problem is that the POSTERS do NOT!!!

If you check the thread just below yours, you will see a similar issue. It has already been answered, but posters are too lazy to search for answers. The answer is only one or two threads from yours. Probably a graphics problem. 1st step is to check the hardware qualification chart to see if your graphics card is recommended/supported. The link to the qualification chart is in that thread. I imagine that they get tired of responding to the same problem 100 times. Especially three questions in a row all the same.

[Anonymous]

You are right about the lazy posters.  I did quicky read a few post but did not really read any that I thought addressed my exact problem.  I saw a few that were close.  I just wanted to be sure it was a graphics issue before spending money on a card just to find out the problem was something simple.  Spending $200+ on a card just to hope a "trial" software will work is tough.  So am I a lazy poster?  I guess, sure.  I am also very busy and dont have all day to read all the post.  Thanks for your input.