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freezes on plash screen during boot up

4 REPLIES 4
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Message 1 of 5
Anonymous
353 Views, 4 Replies

freezes on plash screen during boot up

I installed 2017 alias design on my macbook pro today, I activated the serial number with no problems and restarted my computer. When I open the program the splash screen pops up and in the little black info bar i can tell it passes the license check but then it freezes up and just sits there with the splash screen up. It doesn't seem to be thinking or tying to open at that poin

4 REPLIES 4
Message 2 of 5
カワダチアキ
in reply to: Anonymous

Would you please check whether your OS version is certified as described below?

 

 

System requirements for Autodesk Alias 2017 products

 

Apple® Mac OS® X 10.10.x (Yosemite) or Apple Mac OS 10.11.4 or higher (El Capitan). El Capitan versions lower than 10.11.4 are not supported.

Message 3 of 5
Anonymous
in reply to: カワダチアキ

yes im on 10.11.3 

Message 4 of 5
Anonymous
in reply to: カワダチアキ

any ideas? this is costing me to have a computer down

Message 5 of 5
カワダチアキ
in reply to: Anonymous

As you can see from System requirements for Autodesk Alias 2017 products, you need to upgrade to Apple Mac OS 10.11.4 or higher (El Capitan).

Alias 2016 and 2017 don't support 10.11.3.

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