Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Show only
|
Search instead for
Did you mean:
This page has been translated for your convenience with an automatic translation service. This is not an official translation and may contain errors and inaccurate translations. Autodesk does not warrant, either expressly or implied, the accuracy, reliability or completeness of the information translated by the machine translation service and will not be liable for damages or losses caused by the trust placed in the translation service.Translate
I am attempting to render on the cloud and my credits have disappeared. I had over 1200 credits a few days ago and now it seems to be reset at 25? Is there a server issue? Where did my credits go and how can i get them back? Thanks
I found that you are become a freetrail user from 17/8/2014. I forwarded this problem to account manger team to check this problem. I will turn back to you if there is any solution.
Hello Robert, I received a notification email that your credits lost problem has been fixed, could you check whether your cloud credits have been restored? Any problem please let me know.
I believe someone else from our department had an online chat with AD last night. Credits were restored, but I am uncomfortable with the concept of having credits expire without some sort of notification.
Seems a bit sketchy. And not the best customer service tactic.
Thanks for your feedback to let me know your credtis restored. I strongly agree with you that it is very profreesional if you did not receive any notification. I will forward your feedback to the account and credtis management team to see wheterh they could improve this experience.
I have the same problem. From 1400 credits to none. Overnight. I'm digging for an online chat option or phone number. So far this is my only possible contact avenue.
We ended up in a dispute about the purchase date and expiration of cloud credits, something to do with auto renewal and December 2013 timeframe, but I had the IT guy handle it. Sorry I can't be of more help. I do know he had to call our contact at AutoDesk; this forum did not get involved in restoring the credits.
This problem may be caused by your contract might be expired. Please go to account setting page to check the status of your contract and contact with you local Vendor. Any problem please let me know.
I Baught four hundred dollars worth of cloud credits last Sunday and have not been able to use thiem sense. The Autodesk store shows that I bought them but they do not show up in my account to use. Autodesk support has done nothing to resolve the problem except say it is a problem with there systemss. Meanwile I cannot finish my project. I am half way completed with renderings all done in the cloud and would like to complete the job this way for consistancy.
Anyone have any ideas how I can get this resolved or how I can talk to anyone at Autodesk that cares that I am loosing Business and maybe my job over this.
This has not been resolved. I am still unable to access my credits. They do not show up in my reporting section of my account and when I access them via the cloud rendering in Navisworks they do not show up.
I need this resolved ASAP please it has already been five days.
![Autodesk Design & Make Report](https://forums.autodesk.com/t5/image/serverpage/image-id/1350519iCB55845EBFC43016/image-size/large?v=v2&px=999" "Autodesk Design & Make Report")