recent hang with animated mechanism

[w33va]

was working on this (link at bottom) tonight, towards the end the program became quite erratic, kept cutting off from cloud then on again. and so on. not sure if it was memory or servers .

running:

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: M14xR2
BIOS: InsydeH2O Version 03.72.24A13
Processor: Intel(R) Core(TM) i7-3820QM CPU @ 2.70GHz (8 CPUs), ~2.7GHz
Memory: 16384MB RAM
Available OS Memory: 16266MB RAM
Page File: 6503MB used, 26027MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)

Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: 
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO213E
Native Mode: 1600 x 900(p) (60.048Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2653 (English)
Driver Version: 8.15.10.2653
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/15/2012 01:47:38, 8086528 bytes

working on:

https://myhub.autodesk360.com/ue29cc2cb/shares/public/SH7f1edQT22b515c761efe7f33a9325c26c7

[Bud_Schroeder_ADESK]

Hi Mat,

Are you working in Fusion or A360? I see it's a public link and was able to click on it and rotate and explode the model with no problems. You could have just ran out of resources on your system, or even lost connectivity someplace between your location and the cloud servers. Here are a couple of suggestions you can try.

Reboot your system and then verify that you have internet access. Then see if you can access the model again and if you can reproduce the issue.

Try clearing your browser cache and see if that makes any difference as well.

I don't see any reported maintenance or outages from last night, so it should be working at least from our end. And it's working fine for me. Give the suggestions a try and let us know how this goes.

Thanks for all the details and let us know how this goes.