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Workplace Sync

5 REPLIES 5
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Message 1 of 6
cbenner
633 Views, 5 Replies

Workplace Sync

Still looking at new features I've never played with, I attempted to run WOrkplace Sync, just to have a look at the options.  I get this error message:

 

sync.JPG

 

Is this a Vault issue, or a Windows security issue?  Anyone have any ideas?

5 REPLIES 5
Message 2 of 6
herrerh
in reply to: cbenner

This is a Windows Permission issue.  Also try a different directory other than the System Information directory.

 

-Hywell



Hywell Herrero
Data Management Support Specialist
Product Support
Autodesk, Inc.
Message 3 of 6
cbenner
in reply to: herrerh

Thanks for the response.  This tells me where to look at least, but I get the error no matter what folder I try... I'll get with IT and look at the folder permissions.

 

Thank you!

Message 4 of 6
johannes.bauer
in reply to: cbenner

I am wondering, why it is looking to the hidden System Folder on your K Partition?


HTH
Johannes Bauer

Customer Technical Successt
Message 5 of 6
cbenner
in reply to: johannes.bauer

That's what I'm wondering too.  IT tells me now there are no restrictions on that network drive.  This happens no matter what folder I select in Vault.  Something was set up funky somewhere along the line.

Message 6 of 6
mikel_martin
in reply to: cbenner

I have not seen this error before.

But one thing to note is that Vault does create several hidden system folders in your workspace. Most of the clients, including workspace sync, need to have access to these folders in order to retieve information stored in them. If you turn on hidden folders in your workspace you may notice them, they are all named "_V".

 

Its possible that your windows configuration is blocking you from seeing these types of folders. But I would think that would give you issues with all your Vault clients.



Mikel Martin
User Experience Architect
Autodesk, Inc.

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