I can't give a release date for the hotfix.
I can say that we know what the problem is, we have a proposed fix, and are in the process of testing and then packaging the fix for a hotfix.
This hotifx will not address slowness on vault editions other than Vault Basic 2013 (and add-ins).
The hotfix is now available for download.
I am having slow times with an associate using Autodesk Vault work group. I have installed all hot fixes, including the one listed above. I have re-install Autodesk Vault work group on the machine with no improvement. Our IT group has confirmed that the slowness is not a network or switch issue.
Does anyone have any other ideas?
I concur with with the previous post. We have installed this hotfix with no positive results. Interestingly enough, our network gurus see a very slow reponse time on certain clients with the port 80 traffic to our vault server. It also appears that the packet sizes are sub-optimal for TCPIP packets. I would be happy to work with anyone from Autodesk to share the information that we have on this problem with Vault 2013 clients. You can contact my supervisor John Arndt at 916-939-4760 to discuss our fact finding and data gathering.
Im not sure how vault connect to the server but if its using port 80 then its using the computers internet explorer proxy settings.
And every time the program connects to the server its using this settings. Vault is trying to get the system proxy settings but cant find it.
Change the internet explorer proxy settings "Automatically detect settings"
Restart Vault and give it a spin.
There is definitely an issue with our proxy server and settings for the individuals affected. I suspect Vault workgroup is checking Autodesk central for updates, and these individuals aren't properly authenticating through our proxy server. If I turn -off- the proxy server, Vault workgroup works fast and snappy. I'll update here when I get a resolution.
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