Vault crashes

[jacob.gondek]

I am having a problem after upgrading to a new computer running x64 with vault crashing. It doesn't do the normal crash where an autodesk window opens. It does the program stopped working and I can either close or check online for solutions. Is there a way I can capture what is causing it to crash and send it off to autodesk for help? I installed "Autodesk_Vault_Collaboration_2011_client_english_win_32-64bit"

[JamesMcMullen]

Hello Jacob,

Is there anything showing up in the Windows event log?  The other thing we can do to potentially help is if we get the server logs.  This will help if the client is actually passing the problem back to the server.  Unsure what else we can do with a hard crash.  Are there similar steps that are happening prior to the crash?  I would think any of these will help us to resolve your issue.

-Jim

[pauwels.e]

we have been reporting this same error for months.  After 2 clicks on any view the Vault crashes, we have this on all our CAD workstations.  When we open the windows log files, they are all filled with the same ERROR REPORTS ... AppCrash_connectivity.vau_e747bdd1099fd23dddcacf52dedb2a54c54619_0562194b.  We are using all 2012 versions, Vault Collaboration 2012, we had the same problems with 2011.  Is this problem is not fixed soon we will have to walk away from Autodesk! 

[pauwels.e]

I finaly found the  reason what was causing these crashes ! 

We have autoproxy settings in our company, when I disable them I have no access to the internet anymore, only intranet, but Vaults works prima ! 

[jacob.gondek]

what is this?

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Connectivity.VaultCollaboration.exe

  Application Version: 15.2.66.0

  Application Timestamp: 4c849f35

  Fault Module Name: ECompositeViewer.dll

  Fault Module Version: 13.0.0.82

  Fault Module Timestamp: 4f07d08f

  Exception Code: c0000005

  Exception Offset: 000b9625

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 9891

  Additional Information 2: 9891b34845f414a519359157e5474059

  Additional Information 3: 9b95

  Additional Information 4: 9b9510f574b7b7f1e2c0ba8734691bec

[mollons]

That looks like an error with viewing DWFs. Do you see the crashes only when the View tab is active in the Vault client?

Have you tried running a repair on the Design Review application?

[jacob.gondek]

I will try that and see what happens

[jacob.gondek]

Reinstalled viewer, now this is what is reported during crashes

Problem signature:

Problem Event Name: BEX

Application Name: Connectivity.VaultCollaboration.exe

Application Version: 15.2.66.0

Application Timestamp: 4c849f35

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 8d52084f

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[mollons]

Do you have Design Review 2013 installed?

[jacob.gondek]

yes

[mollons]

Okay, I'll do some testing and see if I can figure out what is going on.

[mollons]

I can't seem to reproduce the crash with Vault Collab 2011 SP2 and Design Review 2013.

Did this problem start happening when you moved to Design Review 2013?

Are there certain file types the crash happens on?

Could you uninstall Design Review 2013 and reinstall Design Review 2011 (available here: http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=16412022&linkID=9338138)?

Then see if the problem still exists?

[jacob.gondek · Accepted solution]

The crashing has been going on since installing vault. This does not seem to be an issue with my coworkers computers. When I get the time I will unistall and reinstall all autodesk products and see if that clears the issue

[jweiss1313]

I have a user who is having the same problem on his workstation.  He's running Vault Pro 2013 and DesignReview 2013.  He's been having this problem since running the 2012 products.  We can see this in his event log.

I took your advice and performed an clean unistall of both Vault and DesignReview and reinstalled both.  He went 2-1/2 weeks without crashing and today he crashed trying to do a search.

Here is the event log:

Log Name:      Application

Source:        Application Error

Date:          2/28/2013 10:37:29 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      EN-MOONEY.corp.follettice.com

Description:

Faulting application name: Connectivity.VaultPro.exe, version: 17.1.16.0, time stamp: 0x50c00192

Faulting module name: ECompositeViewer.dll, version: 13.0.0.82, time stamp: 0x4f07d08f

Exception code: 0xc0000005

Fault offset: 0x000b9625

Faulting process id: 0x2d8

Faulting application start time: 0x01ce15b3dac5eecc

Faulting application path: C:\Program Files\Autodesk\Vault Professional 2013\Explorer\Connectivity.VaultPro.exe

Faulting module path: C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\EComposite\ECompositeViewer.dll

Report Id: c23449d5-81bc-11e2-ad51-bc305bb6913a

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-02-28T15:37:29.000000000Z" />

    <EventRecordID>42419</EventRecordID>

    <Channel>Application</Channel>

    <Computer>EN-MOONEY.corp.follettice.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Connectivity.VaultPro.exe</Data>

    <Data>17.1.16.0</Data>

    <Data>50c00192</Data>

    <Data>ECompositeViewer.dll</Data>

    <Data>13.0.0.82</Data>

    <Data>4f07d08f</Data>

    <Data>c0000005</Data>

    <Data>000b9625</Data>

    <Data>2d8</Data>

    <Data>01ce15b3dac5eecc</Data>

    <Data>C:\Program Files\Autodesk\Vault Professional 2013\Explorer\Connectivity.VaultPro.exe</Data>

    <Data>C:\Program Files (x86)\Autodesk\Autodesk Design Review 2013\EComposite\ECompositeViewer.dll</Data>

    <Data>c23449d5-81bc-11e2-ad51-bc305bb6913a</Data>

  </EventData>

</Event>

User is running a Dell Precision T7500 with Windows 7 x64 (SP1) with 16 GB of RAM and Nvidia Quadro 5000 graphics card.  This user is the only one having this problem.  I need to get this fixed.  Any help would be appreciated!

Thanks