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Richard.Rankin
Posts: 134
Registered: ‎03-25-2010
Message 21 of 50 (606 Views)

Re: Vault 2012 - Service Pack 1 - Client install error

11-04-2011 06:13 AM in reply to: energymech

Hi Energymech,

 

We found in another case that this is a different problem than the erorr with the "Connectivity.Branding.Vault.dll" and not as widespread. ie we are not getting as many reports of this issue

 

After, uninstalling Vault Professinoal 2012 and AutoCAD Mechanical 2012, deleting their respective C:\Program Files folders and reinstalling them, it was possible to re-apply Vault 2012 Update 1 successfully. So can you try that to see if works? We are still looking into that but this might be the quickest solution for you.

 

 



Richard Rankin
Data Management Support Specialist
Autodesk Support
Autodesk, Inc.

New Member
fatcat77
Posts: 2
Registered: ‎01-18-2011
Message 22 of 50 (578 Views)

Re: Vault 2012 - Service Pack 1 - Client install error

11-07-2011 07:42 AM in reply to: Richard.Rankin

Richard,

 

  You deserve a huge raise and promotion for your fix by providing that attachment!  If fixed my client installation and now we can access the Vault!  Thanks a ton!!!

Contributor cjr
Contributor
cjr
Posts: 12
Registered: ‎07-19-2007
Message 23 of 50 (528 Views)

Re: Vault 2012 - Service Pack 1 - Client install error

11-10-2011 04:47 AM in reply to: BL4849

We are having this exact same issue.  Autodesk recommended we rename the config.msi folder to config1.msi and then retry the update 1.  No worky!  The fact that we've had to live with a buggy Vault install from day one where we get "missing file reference" errors every time we move files in the vault is ridiculous.  Now that Update 1 comes out to fix the bug, when I try to install I am now dead in the water.  NO ONE CAN USE VAULT.

 

This is unacceptable!

Contributor cjr
Contributor
cjr
Posts: 12
Registered: ‎07-19-2007
Message 24 of 50 (527 Views)

Re: Vault 2012 - Service Pack 1 - Client install error

11-10-2011 05:11 AM in reply to: cjr

I replied too soon before I read thru the entire thread.  I replaced the file Richard suggested with his attachment and am now able to install the update.  Thanks to Richard for this quick fix!

 

This update should be pulled immediately and replaced with a working copy.  Still ticked I have to read a three page thread, download a DLL and hack my installation to install a simple update from a company as large and respected as Autodesk.....

 

Chris

New Member
fatcat77
Posts: 2
Registered: ‎01-18-2011
Message 25 of 50 (520 Views)

Re: Vault 2012 - Service Pack 1 - Client install error

11-10-2011 06:20 AM in reply to: cjr

I agree with you Chris!  Autodesk needs to pull the update until it is fixed instead of just putting on notice that they are aware of the problem and are working on solution.

 

As a side Note, after you install the update on each client workstation, be sure to open your Autodesk Data Management Console on the Server and migrate your database.  You will be prompted to do this when your console opens and it will take approximately 20-30 minutes to do.  Your workstations will not be able to access the Vault until this is completed.  Just a friendly reminder for ya since I freaked out as well when my entire company couldn't access our Vault.  :smileyhappy:

Distinguished Contributor
bstewart
Posts: 115
Registered: ‎09-24-2008
Message 26 of 50 (490 Views)

Re: Vault 2012 - Service Pack 1 - Client install error

11-14-2011 08:58 AM in reply to: fatcat77

Any idea when the fixed Update 1 (Client) will be posted?  It's been 18 days now.  I've got 29 licenses to install it on so I'd like to get moving on this.

 

Bob

____________________________________________________
Product Design Suite Ultimate 2014 | Vault Basic 2014 (SP1)
Dell Precision M6600 | Intel i7-2820QM - 16GB
nVIDIA Quadro 4000M | Windows 7/64 Pro
Distinguished Contributor
tdrawdy
Posts: 236
Registered: ‎12-11-2003
Message 27 of 50 (462 Views)

Re: Vault 2012 - Service Pack 1 - Client install error

11-15-2011 09:44 AM in reply to: bstewart

So, I have tried everything on the list short of uninstalling and re-installing Inventor Pro 2012 to get SP1 to load. I am having crashing issues with the base software. I keep getting the error 1328 during the install.  I have replaced the dll file as directed.

Please, for the love of god, tell me what I have to do to fix this.  Since the Vault 2012 install has migrated the files over, I am out of options. 

I am running a Dell Precision T3500 with Windows 7 pro 64 bit.  I have 16 gigs of ram.

 

Tom D.

Inventor 2012 Pro

Vault 2012

Dell Precision T3500

Nvidia Quadro FX1800 

Windows 7/64 bit w/ sp1

 

Contributor cjr
Contributor
cjr
Posts: 12
Registered: ‎07-19-2007
Message 28 of 50 (451 Views)

Re: Vault 2012 - Service Pack 1 - Client install error

11-15-2011 10:06 AM in reply to: tdrawdy

Are you trying to install Inventor 2012 SP1 or Vault 2012 Update 1?  This thread is for Vault and I have had 100% success using the supplied DLL hack.

 

On a side note, I noticed today in a separate deployment that clients on 32 bit XP Pro DID NOT need the DLL to install Vault 2012 Update 1.  Interesting.  I also noticed that the Autodesk Install Media (USB drives) are flakey as hell, and totally unreliable, as is the deployment wizard.  I am seriously disappointed with the "quality" of this release, the deployment media and the deployment tools.

 

Most of the time we end up resorting to re-downloading the installation files from Autodesk Subscription Center which defeats the purpose of asking for Install media.  Oh ya, and when you download, for some reason they separate the files into 32bit and 64 bit instead of combining like on the USB's.  How convenient to have to download all over again if you have one or two 32bit clients....

 

Chris

Distinguished Contributor
tdrawdy
Posts: 236
Registered: ‎12-11-2003
Message 29 of 50 (440 Views)

Re: Vault 2012 - Service Pack 1 - Client install error

11-15-2011 12:00 PM in reply to: cjr

Sorry, I think that I may have posted to the wrong DG. Although the SP1 is for Inventor 2012, I think that the SP1 works for both. Desperate times call for desperate means and this is one of those times. I waited for the first service pack to come out before I did the installation, and boy has it bitten me in the ****.  The software crashed before I had a chance to open any of my drawings that I had to migrate to 2012. 

Autodesk’s answer, install the service pack.  Unfortunately, the SP1 will not install.  I am so pissed off right now, that I could spit nails.

Thanks for your response though.

Tom D.

Distinguished Contributor
aargear
Posts: 116
Registered: ‎11-28-2006
Message 30 of 50 (396 Views)

Re: Vault 2012 - Service Pack 1 - Client install error

11-17-2011 07:47 AM in reply to: bstewart

 

ADMS2012U1-20111115.jpg

 

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