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Vault 2012 - Service Pack 1 - Client install error

49 REPLIES 49
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Message 1 of 50
Greatwhitenorth
4035 Views, 49 Replies

Vault 2012 - Service Pack 1 - Client install error

Installed Vault 2012 SP1 on vault server without issue, but when installing the client version, we're getting this:

 

Capture1.JPG

 

It's occuring at this point:

 

Capture2.JPG

 

UAC off

Windows updates installed

Antivirus disabled

 

What should we try next?

 

Thanks.

 

Bob

____________________________________________________
Product Design & Manufacturing Collection 2021 | Vault Professional 2021
Dell Precision 7670 | Intel i7-12850HX - 2100 Mhz - 64GB
nVIDIA RTX A3000 12GB | Windows 10/64 Pro
49 REPLIES 49
Message 2 of 50

I experienced a similar issue. This was the error I got applying both the server and client Updates. (taken from the %TEMP%\MSI*.TMP file

 

"Error 1328. Error applying patch to file C:\Config.Msi\PT3DCD.tmp.  It has probably been updated by other means, and can no longer be modified by this patch.  For more information contact your patch vendor.  System Error: -1072807676"

 

I tried a number of things.

Uninstall (Delete the C:\Program Files\Autodesk\Vault 2012 folder) and Reinstall of the Vault Client.

Delete the C:\Config.msi folder. before running the patch again.

 

I remembered that some original install media images had since been replaced on Subscription Center as there were reports of extraction errors. So I downloaded it again, Uninstalled the Client and Server, reinstalled from the latest version of the install media.

 

Then applying Update 1 worked.

 

In summary I think either my original .exe or the extracted files had corrupted at some point. Re-downloading them , re-extracting followed by an uninstall and reinstall from the newer files, fixed the problem.



If you find my response solves your question, please click the "Accept Solution" below the response

Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.

Message 3 of 50

This is a very serious error. I´ve  upgraded a customer on the server-side (no problems) and then when we install the client patch we got this error. It seems like it´s only when you update standard Vault. I´ve upgraded a Vault Professional environment without any problems.

 

The problem occurs when the update shall patch the file \Explorer\Connectivity.Branding.Vault.dll in standard Vault (this file doesn´t excist in a Vault Pro installation).

 

We need a fast fix for this! Please let me know if you need more information.

Persan
Message 4 of 50

Hi Per,

 

I've experienced this with both the Vault and Vault Pro clients on the same machine. My above solution worked.

I'd like to understand if you recently downloaded the Vault Client installation image (Probably from the Qualifying CAD Application) then uninstalled the local install and reinstalled from the newly downloaded files. Then re-applied the patch.



If you find my response solves your question, please click the "Accept Solution" below the response

Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.

Message 5 of 50

Hi Richard,

 

So you mean that we shall download the entire product of Autodesk Product Design Suite Premium? Or can we download Vault 2012 Client seperate? It´s a rather big download.

 

This issue shuld be solved in a different way I think....

 

The product that is installed at the customer is from the orignal USB-stick.

 

Regards

 

Per

Persan
Message 6 of 50

I agree Per.  This issue should be solved in a different way.

Bob

____________________________________________________
Product Design & Manufacturing Collection 2021 | Vault Professional 2021
Dell Precision 7670 | Intel i7-12850HX - 2100 Mhz - 64GB
nVIDIA RTX A3000 12GB | Windows 10/64 Pro
Message 7 of 50

I am just trying to find the least disruptive way of addressing this.

 

What happens of you:-

Uninstall the Vault 2012 Client

Delete the "C:\Program Files\Autodesk\Vault 2012" folder

Reinstall the Vault 2012 client from PDS\ FDS 2012

Re-apply the patch.



If you find my response solves your question, please click the "Accept Solution" below the response

Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.

Message 8 of 50

Hi Richard,

 

Did as you requested, but still got the Error 1328 message.

 

Thanks for trying though.

 

Bob

 

____________________________________________________
Product Design & Manufacturing Collection 2021 | Vault Professional 2021
Dell Precision 7670 | Intel i7-12850HX - 2100 Mhz - 64GB
nVIDIA RTX A3000 12GB | Windows 10/64 Pro
Message 9 of 50

Hi again RIchard,

 

I´ve now done following:

 

1. Downloaded PDS Premium from the customers subscription-login.

2. Uninstalled the Vault 2012 Client

3. Deleted the folder Program Files\Autodesk\Vault 2012

4. Installed the Vault-client from the downloaded version

5. Next I try to install the Update 1 but "sorry to say" the same error-message as above displays when patching Connectivity.Branding.Vault.dll.

 

6. To be sure nothing was different with the file Connectivity.Branding.Vault.dll between suits I also downloaded FDS Standard to compare the file but it was no difference.

 

7. I´ve also tried to install the update at our office (Windows 7 x64, the customer has Win 7 x86) but the same error message appears.

 

This is the properties of the file:

Properties

 

Hope you have some more ideas how we can solve this.

 

Regards

 

Per

Persan
Message 10 of 50
BL4849
in reply to: per.sandberg

Anyone form Autodesk solve this yet???

 

Message 11 of 50
Richard.Rankin
in reply to: BL4849

Can you try replacing the "Connectivity.Branding.Vault.dll" file located in your "C:\Program Files\Autodesk\Vault 2012\Explorer" with the file attached to this post.

 

Let me know how it goes...

 



If you find my response solves your question, please click the "Accept Solution" below the response

Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.

Message 12 of 50
BL4849
in reply to: Richard.Rankin

That worked for us here.

 

Thanks

 

Message 13 of 50

Hi Richard,

 

It worked at our customer to!

Thanks for your effort, great job!

 

I hope you/someone else update the "Update 1" ASAP so i works at once.

 

Regards

 

Per

Persan
Message 14 of 50
DarrenP
in reply to: per.sandberg

he has it posted here also: http://crackingthevault.typepad.com/crackingthevault/2011/10/error-1328-when-applying-vault-2012-upd...

if you can't get to the webpage per company policy it is attached in the above post

DarrenP
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EESignature

Message 15 of 50
MattH_Work
in reply to: Richard.Rankin

I'm using Workgroup & Professional which don't have a "Connectivity.Branding.Vault.dll"

 

What now?

 

Regards

 

MattH 


MattH
Product Design Collection 2024
Vault Pro 2024
Message 16 of 50
Richard.Rankin
in reply to: MattH_Work

I'm going to contact you directly.

 

Your error must be slightly different and we'd need to post different dll's to get you through it.



If you find my response solves your question, please click the "Accept Solution" below the response

Richard Rankin
Vault Support Specialist
Global Product Support
Autodesk, Inc.

Message 17 of 50

Thanks Richard.  That did the trick!

 

Bob

____________________________________________________
Product Design & Manufacturing Collection 2021 | Vault Professional 2021
Dell Precision 7670 | Intel i7-12850HX - 2100 Mhz - 64GB
nVIDIA RTX A3000 12GB | Windows 10/64 Pro
Message 18 of 50

Is the autodeskvault2012_update1.zip file, in the Data & Downloads section, going to be updated to reflect this fix?

 

Thanks.

 

Bob

____________________________________________________
Product Design & Manufacturing Collection 2021 | Vault Professional 2021
Dell Precision 7670 | Intel i7-12850HX - 2100 Mhz - 64GB
nVIDIA RTX A3000 12GB | Windows 10/64 Pro
Message 19 of 50
aargear
in reply to: Richard.Rankin

Worked!

Thanks!

 

 

Regards

Andrey

W7HPRus32

PDSP2012 (Hula)

Download Update 1 for Vault and install 28 oct. 2011

 

20121028-01.jpg

 

 

20121028-02.jpg

 

 

Message 20 of 50
energymech
in reply to: Richard.Rankin


@Richard.Rankin wrote:

I'm going to contact you directly.

 

Your error must be slightly different and we'd need to post different dll's to get you through it.


Hi Richard,

any suggestions to update the Vault Professional Client 2012, since that Connectivity.Branding.Vault.dll not exist in Explorer directory?

 

Thanks a lot...

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