Vault 2012 Install - Unable to initialize access to trusted storage: 1

[Anonymous]

Greetings!

Checking ASP Status -  Accessing an http static file failed at URL://localhost:80/TestASP/TestASPNetStatic.txt    (Failure)

The log states: "Unable to initialize access to trusted storage: 1"

Any suggestions towards error?  Attached is the LOG and PRE-CHECK.

------------------------------------

LOG

------------------------------------

18:30:26 (lmgrd) pid 1868
18:30:26 (lmgrd) Detecting other license server manager (lmgrd) processes...
18:30:26 (lmgrd) Done rereading
18:30:26 (lmgrd) FLEXnet Licensing (v11.9.0.0 build 87342 i86_n3) started on ATSO2 (IBM PC) (6/8/2011)
18:30:26 (lmgrd) Copyright (c) 1988-2010 Flexera Software, Inc. All Rights Reserved.
18:30:26 (lmgrd) US Patents 5,390,297 and 5,671,412.
18:30:26 (lmgrd) World Wide Web:  http://www.flexerasoftware.com
18:30:26 (lmgrd) License file(s): C:\Program Files\Autodesk Network License Manager\VLTWG2012enlicense.lic
18:30:26 (lmgrd) lmgrd tcp-port 27000
18:30:26 (lmgrd) Starting vendor daemons ...
18:30:26 (lmgrd) Starting vendor daemon at port 2080
18:30:26 (lmgrd) Using vendor daemon port 2080 specified in license file
18:30:26 (lmgrd) Started adskflex (pid 1984)
18:31:06 (adskflex) Unable to initialize access to trusted storage: 1
18:31:06 (adskflex) FLEXnet Licensing version v11.9.0.3 build 90785 i86_n3
18:33:12 (adskflex) Server started on ATSO2 for: 85752VLTWG_2012_0F
18:33:12 (adskflex) EXTERNAL FILTERS are OFF
18:33:12 (lmgrd) adskflex using TCP-port 2080

------------------------------------

PRE-CHECK

------------------------------------

Autodesk Diagnostic Tool Log File Checks Name Information Result

Verifying that a reboot is not pending.
 Successful

Checking Operating System   Caption=Microsoft(R) Windows(R) Server 2003, Enterprise Edition
  CSDVersion=Service Pack 2
  OSLanguage=1033
  OSProductSuite=274
  OSType=18
  ProductType=2
  ServicePackMajorVersion=2
  ServicePackMinorVersion=0
  SuiteMask=274
  Version=5.2.3790

 Successful

Checking for a Proxy Server
 Successful

Validating Performance Counters
 Successful

Checking port 80 for availability
 Does not apply.

Validating that IIS Anonymous User Account is set up correctly Anonymous user "IUSR_ATSO2" found.

 Successful

Validating that IIS Anonymous Authentication on IIS is set up correctly
 Successful

Validating IIS .Net settings
 Successful

Checking for additional IIS ISAPI filters
 Successful

Checking IIS directory paths IIS website Default Web Site root directory = C:\Inetpub\wwwroot

 Successful

Determining IIS website Default Web Site Internet address(es). IIS website Default Web Site server bindings = :80:

 Successful

"AutodeskDM" virtual directory existence check
 Successful

Check IIS connection time out. The IIS connection time out is :900.

 Successful

Checking ASP Status Accessing an http static file failed at URL http://localhost:80/TestASP/TestASPNetStatic.txt. 
 Failure

Check permissions of the account used by ASP.NET.
 Successful

Checking SQL version of Vault database instance.
 Does not apply.

Checking SQL Server 'ATSO2\AUTODESKVAULT' The database instance "AUTODESKVAULT" was not found.

 Successful

Checking site compatibility with the database
 Does not apply.

Checking for existing Vaults with a remote FileStore
 Does not apply.

Validating that this host name can be resolved on the local network Server hostname as known by DNS = ATSO2.
Server is resolved to following IP Addresses by the DNS:
 172.18.136.XX

 Successful

Checking for known firewall
 Does not apply.

Check administrative account creation.
 Successful

Checking for a compatible Security Policy
Does not apply.

Exceptions

N/A

Please help....

[Andy.Spivey]

Archie,

Regarding the precheck failure, if you click retry does it progress?  In some cases, the prechecks actually execute before IIS is ready to respond to requests.  Performing the retry (and succesful response) can confirm that.

If it still fails, you can try opening one of IIS's default pages (by browsing to http://localhost on the server).  You should recieve either an underconstruction message or an IIS welcome screen.  If you do not, there may be something wrong with you IIS install.

The other log is from the FlexNET license manager - is it configured to host your license file and is running / the license file has been read?

[Anonymous]

Hello Andy,

Q. Regarding the precheck failure, if you click retry does it progress? 

A. There's a "Retest" option but once selected same message appears.

You should recieve either an underconstruction message or an IIS welcome screen.

Yes. I receive an "Under Construction" page if I type http://localhost

Also, if I type http://localhost/TestASP/TestASPNetStatic.txt it displays the correct page and info, "Static File".

Right now I'm getting an error in the Exception: "The remote server returned an error: (401) Unathorized.

Andy, Do you have information on "Directory Security" for "Authentication and Access Control" in IIS? I believe that's where my trouble is lying with Vault inability to autheticate this IUSR_ATSO2 account that's created.

--

Q. The other log is from the FlexNET license manager - is it configured to host your license file and is running / the license file has been read?

A. Error recieved;   adskflex: Cannot connect to license server system.
 The license server manager (lmgrd) has not been started yet,
 the wrong port@host or license file is being used, or the
 port or hostname in the license file has been changed.

--------
Status
--------
Flexible License Manager status on Mon 6/13/2011 11:54

[Detecting lmgrd processes...]
License server status: 27000@ATSO2
    License file(s) on ATSO2: C:\Program Files\Autodesk Network License Manager\VLTWG2012enlicense.lic:

     ATSO2: license server UP (MASTER) v11.9

Vendor daemon status (on ATSO2):

  adskflex: Cannot connect to license server system.
 The license server manager (lmgrd) has not been started yet,
 the wrong port@host or license file is being used, or the
 port or hostname in the license file has been changed.
Server name:   172.18.136.XX
License path:  27000@ATSO2;
FLEXnet Licensing error:-15,10.  System Error: 10049 "WinSock: Invalid address"
For further information, refer to the FLEXnet Licensing documentation,
available at "www.flexerasoftware.com".

[Andy.Spivey]

Archie,

What version of IIS / or what OS is the server hosting vault?  Is there any Antivirus software, firewall software installed? and is the UAC enabled?

For the license server, can you perform a stop, start, and re-read?  does it re-read correctly?

Found information from above post.

Where are you seeing this message "Right now I'm getting an error in the Exception: "The remote server returned an error: (401) Unathorized."

 Attached is a screen cap of my settings under IIS for directory security

[Anonymous]

Q. Is there any Antivirus software, firewall software installed?

A. Thank you Andy. Yes I forgot to stop the antivirus - McAfee HBSS, Intrusion Prevention was blocking adskflex.exe - I turned it off now. The fLicensce file has been re-read successfully. Below is the diagnostics and status.

Q. For the license server, can you perform a stop, start, and re-read?  does it re-read correctly?

A. Yes it can read the .lic file correctly now.

--------
Diagnostics
--------
FLEXnet diagnostics on Mon 6/13/2011 12:32

-----------------------------------------------------
License file: 27000@ATSO2
-----------------------------------------------------
"85752VLTWG_2012_0F" v1.000, vendor: adskflex
  License server: ATSO2
  floating license  starts: 1-jan-1990,  no expiration date

This license can be checked out
-----------------------------------------------------

--------
Status
--------
Flexible License Manager status on Mon 6/13/2011 12:32

[Detecting lmgrd processes...]
License server status: "27000@ATSO2
License file(s) on ATSO2: C:\Program Files\Autodesk Network License Manager\VLTWG2012enlicense.lic:

ATSO2: license server UP (MASTER) v11.9

Vendor daemon status (on ATSO2):

adskflex: UP v11.9
Feature usage info:

Users of 85752VLTWG_2012_0F:  (Total of 7 licenses issued;  Total of 0 licenses in use)

Q. Where are you seeing this message "Right now I'm getting an error in the Exception: "The remote server returned an error: (401) Unathorized."

A. In "Exceptions" at the bottom of the "Autodesk Diagnostic Tool Log File.

(Andy, It fixed the Exceptions error by locating the .lic file)

But, I still get the error message "Failure" under "Checking ASP Status" "Accessing an http static file failed at URL  

Here's the new log.

Thank you Andy, I'm looking at the screenshot now - we're almost there!!! 🙂