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The underlying connection was closed: Unable to connect to the remote server.

18 REPLIES 18
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Message 1 of 19
Anonymous
909 Views, 18 Replies
‎01-31-2006 09:19 AM
‎01-31-2006 09:19 AM

The underlying connection was closed: Unable to connect to the remote server.

I am getting the following error. Can someone tell me how to fix this problem?


Event Type: Error
Event Source: Autodesk Data Management Job Dispatch
Event Category: None
Event ID: 0
Date: 1/31/2006
Time: 5:22:17 AM
User: N/A
Computer: DRAFTINGSERVER
Description:
JobService.ExecuteJob() failure. JobTimer Id: 2695f9b4-9d64-4405-921e-14f7a9a0916c
The underlying connection was closed: Unable to connect to the remote server.
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18 REPLIES 18
Message 2 of 19
Anonymous
in reply to: Anonymous
‎01-31-2006 09:21 AM
‎01-31-2006 09:21 AM

What are you doing when you get this error?
Checking in a file(s)?

wrote in message news:5073298@discussion.autodesk.com...
I am getting the following error. Can someone tell me how to fix this
problem?


Event Type: Error
Event Source: Autodesk Data Management Job Dispatch
Event Category: None
Event ID: 0
Date: 1/31/2006
Time: 5:22:17 AM
User: N/A
Computer: DRAFTINGSERVER
Description:
JobService.ExecuteJob() failure. JobTimer Id:
2695f9b4-9d64-4405-921e-14f7a9a0916c
The underlying connection was closed: Unable to connect to the remote
server.
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Message 3 of 19
Anonymous
in reply to: Anonymous
‎01-31-2006 10:28 AM
‎01-31-2006 10:28 AM

It's hard to say. It comes up in event veiw randomly. I'll attach the event log.
Preview file
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Message 4 of 19
Anonymous
in reply to: Anonymous
‎01-31-2006 10:39 AM
‎01-31-2006 10:39 AM

I noticed this problem the other day at a customer site. What is happening
is that the job dispatcher in Productstream which polls for lifecycle state
changes for email notifications is still running when the administrator runs
the backup. Vault Manager shuts down the web services while doing the
backup. the job dispatcher tries to connect but cannot, so it write the
message. This is harmless, but if you shut down the job dispatcher while
doing the backup, then you should stop seeing the messages.

-jeff

wrote in message news:5073405@discussion.autodesk.com...
It's hard to say. It comes up in event veiw randomly. I'll attach the
event log.
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Message 5 of 19
Anonymous
in reply to: Anonymous
‎01-31-2006 10:43 AM
‎01-31-2006 10:43 AM

How do I shut the job dispatcher down? Do I need to add something to my batch file for my back up.

Attached is the bat file. I had to convert it to txt to get the file to attach,
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Message 6 of 19
Anonymous
in reply to: Anonymous
‎01-31-2006 10:57 AM
‎01-31-2006 10:57 AM

To Stop (from the command line) C:>net stop "Autodesk Data Management Job
Dispatch"
To Start (from the command line) C:>net start "Autodesk Data Management
Job Dispatch"

In your batch file put the stop command before line 1 and the start command
at the end of the file.

-jeff

wrote in message news:5073445@discussion.autodesk.com...
How do I shut the job dispatcher down? Do I need to add something to my
batch file for my back up.

Attached is the bat file. I had to convert it to txt to get the file to
attach,
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Message 7 of 19
Anonymous
in reply to: Anonymous
‎01-31-2006 11:10 AM
‎01-31-2006 11:10 AM

Thanks

I added the lines I will try it tonight
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Message 8 of 19
Anonymous
in reply to: Anonymous
‎02-01-2006 06:22 AM
‎02-01-2006 06:22 AM

I add the lines to my batch file. I'm still getting the same errors. What can I try next?
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Message 9 of 19
Anonymous
in reply to: Anonymous
‎02-01-2006 07:18 AM
‎02-01-2006 07:18 AM

Have your tried the commands outside of your batch file to make sure that
they work for you?

-jeff
wrote in message news:5074218@discussion.autodesk.com...
I add the lines to my batch file. I'm still getting the same errors. What
can I try next?
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Message 10 of 19
Anonymous
in reply to: Anonymous
‎02-01-2006 08:22 AM
‎02-01-2006 08:22 AM

Yes, It is working.

I also ran the batch file and it is shuting down dispatcher and web.
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Message 11 of 19
Anonymous
in reply to: Anonymous
‎02-01-2006 08:30 AM
‎02-01-2006 08:30 AM

Make sure you stop the Job Dispatch before Stopping IIS and make sure you
start it after you restart IIS.

Irvin
wrote in message news:5074393@discussion.autodesk.com...
Yes, It is working.

I also ran the batch file and it is shuting down dispatcher and web.
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Message 12 of 19
Anonymous
in reply to: Anonymous
‎02-01-2006 08:33 AM
‎02-01-2006 08:33 AM

I have it in that order
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Message 13 of 19
Anonymous
in reply to: Anonymous
‎02-01-2006 08:52 AM
‎02-01-2006 08:52 AM

Are you certain that there are log file entries for last night? Can you take
a screenshot of the relevant entries and post them here?

-jeff
wrote in message news:5074393@discussion.autodesk.com...
Yes, It is working.

I also ran the batch file and it is shuting down dispatcher and web.
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Message 14 of 19
Anonymous
in reply to: Anonymous
‎02-01-2006 08:52 AM
‎02-01-2006 08:52 AM

Please attach a copy of your System log from the Event Viewer.
Also, verify that you are not looking at the old errors in the log.

Irvin
wrote in message news:5074411@discussion.autodesk.com...
I have it in that order
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Message 15 of 19
Anonymous
in reply to: Anonymous
‎02-01-2006 09:55 AM
‎02-01-2006 09:55 AM

Here is my log file.
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Message 16 of 19
Anonymous
in reply to: Anonymous
‎02-01-2006 11:54 AM
‎02-01-2006 11:54 AM

The log file doesn't show that the Job Dispatch service was ever stopped.
Also, from the Event Viewer right-click on the System log and select Save
Log As...
and save it as a .evt file.

Irvin
wrote in message news:5074504@discussion.autodesk.com...
Here is my log file.
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Message 17 of 19
Anonymous
in reply to: Anonymous
‎02-02-2006 04:59 AM
‎02-02-2006 04:59 AM

It is not stopping. Check out my batch file and see what I have wrong please
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Message 18 of 19
Anonymous
in reply to: Anonymous
‎02-02-2006 06:49 AM
‎02-02-2006 06:49 AM

Can you get rid of the "C:>" characters at the beginning of the first and
last lines?
- Jeff

wrote in message news:5075350@discussion.autodesk.com...
It is not stopping. Check out my batch file and see what I have wrong
please
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Message 19 of 19
Anonymous
in reply to: Anonymous
‎02-02-2006 08:07 AM
‎02-02-2006 08:07 AM

Done I ran a quick test on backup..It is stopping dispatcher now.

Thanks
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