Is this issue solved? I have a user with this very same problem
I have a user having this same problem and he's running Inventor 2018.2.3 and Vault Professional 2018.2.
Would appreciate help solving this.
John,
For Vault delete the files in this location. C:\Users\username\AppData\Roaming\Autodesk\Autodesk Vault Professional 2018
Thank you for your help Irvin. We deleted the files and the problem would return. The user had multiple files open in Excel when all the sudden it would freeze both Excel and his computer. He was forced to do a restart and he would only get the error after restarting when Excel would freeze. He would hit OK when he got the error and them Vault would open and work just fine.
We have had issues for many years with the Vault Excel add-in freezing Excel. We've experienced this issue for so long that our IT department has published instruction on how to disable it on our company intranet homepage. They were the ones who did the troubleshooting and discovered that the add-in was causing problems.
There have been Windows and Office 365 updates recently and I have had to disable the Vault Excel add-in for five people in one week. The user in question had multiple freezes in a couple of days so I disabled his Vault Excel add-in and he has not had an issue since.
We've had this issue occur intermittently for a couple of years now and it affects some people and not others. I just wanted to make you aware that there is a potential issue with the Excel add-in that may have contributed to getting this error in our circumstance.
Does this issue have a "solution". I just had this happen to a user this morning. We are using Vault Pro 2018.3.1
Jason Mayes
Deister Machine Co.
jasonm@deistermachine.com
Hello Irvin,
I have a Vault Pro 2019.1.1 user who continues to get the "root element is missing" error when she tries to open Vault. It does not happen all the time. I tried to delete local vault folder as you suggested below and the error eventually returns. I even performed a clean uninstall and install and she just got the error again this morning. She is able to login after hitting the OK button on the error message. She is running Windows 10 on her workstation.
Anything else I can try to permanently fix the problem? I appreciate any help you can provide.
Here is a valuable observation. When the user hit the OK button and Vault logged in, its logged in with the splash screen shown and all her screen customizations get wiped out and she has to customize her columns and UI again.
Essentially its recreating the XML file that defines the UI and that must be what is getting corrupt.
We need to know why it gets corrupt to we can fix permanently.
Connect with product support to troubleshoot the error. I don't have any other ideas for this one.