We are new Autodesk Vault Professional 2011 users. (Only two weeks). I have an Inventor 2011 assembly file that throws an error in the Job Server Queue. The assembly in in the Work In Progress state and its components are a mixed of Released, WIP and For Review. I can check the file out and open it in Inventor and select the Export command and create a dwf file. I also get an error when trying to create the dwf file locally using the Vault client.
Does anyone have an idea what this error means and how do I fix this issue.
Have you noticed this with just a single file?
If so, how large is the file?
If the file is larger than 30 MB, what OS is hosting the Vault server?
Sorry it took me so long to reply, but I've been having issues connecting to the Autodesk discussion groups the past week. The issue seems to be a single file that is 600KB in size. The Vault server is running on Microsoft Server 2008 SP2 x32.
If it is a single file, can I have you upload it for review? I can create a 1:1 ticket as you are on subscription so you do not need to post the file on the discussion group (unless you wish to do that).
To close the loop on this thread - the file generating the error had been renamed and there was an outstanding DWF file still in the vault. Once the old DWF was deleted, the file showing the error in the job processor was able to be processed without error.
Nice catch John!
I have a replicated environment (Vault Collaboration 2012 SP1, Windows 2003, SQL 2008) where on one site 2 Vault clients show this error when submitting jobs to Job processor. Previosuly the error did not exist and Job processor was working OK
At the other sites, this error doesnt occur.
Also when attempting to update DWF manually thru Vault Explorer, the system show error "An error was returned while attempting to create the visualization file. The visualization file was not created"
Account logged is is Admin and has full access to modify files
Do you have any suggestions on how to resolve the error. I re-installed the vault client but error still comes up.
This happens on all of the files from the two clients from one site ONLY.
I have raised a support ticket with Autodesk but have had no solution as yet
thanks in advance
Sorry forgot to mention using Inventor 2011 SP2 on Windows XP64
I just tried a third client at the same site where the other 2 are having the error, and the third client works OK
The only thing that is different between the 2 clients that dont work and the client that does work, is the 2 clients have some additional Vault custom tools installed from the "Cracking the vault website" (lifecycle status and copy hyperlinks)
On the site with the issue, can you locally create a DWF file (not through the job processor, but through the Vault Client - Local update command?)
Does it complete successfully?
Thanks for the reply. Yes I can create DWF's manually and thru job processor on the other sites.
Even on the site where it doesnt work under one windows user profile (user A on machine A), logging into widows with user B on machine A appears to work. I logged into the machine that has the same problem (machine B) but neither account A or B works.
I also deleted and recreated profile for user A on machine A, but I still get the error
This is the error that shows up in the event viewer
Error 17-Jan-12 1:02:36 PM
Job 220000000356 Autodesk.Vault.DWF.Create.ipt : Object reference not set to an instance of an object.
Exception: System.NullReferenceException: Object reference not set to an instance of an object.
at DWFGenerator.DWFCreateCenter.CreateDWF(String srcPath, String destDWFPath, ArrayList layoutList)
at DWFGenerator.DWFCreateCenter.CreateDWFFile(String srcPath, Int64 inventorVersion, SourceDocumentTypeEnum docType)
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