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New Member
tech_supp
Posts: 2
Registered: ‎01-17-2013
Message 1 of 3 (136 Views)

Inventor 2011 slow connection to Vault 2011

136 Views, 2 Replies
01-17-2013 08:07 PM

We have just upgraded our vault from 2009 to 2011

We have 2008 R2 windows server x64

SQL 2008

windows 7 clients x64 with autodesk 2011 vault and inventor and mechanical

 

when working on documents in inventor, there is slowness when trying to bring up the right click menu of drawings.

it takes around 5 seconds after each click for the menu to come up.

looking at the ADMS log here is the message each time the problem occurs

 

Error: Soap Exception ( mesg-id = 634941168713921826 )
Exception: UnsupportedOperation [241]
Stacktrace:
Server stack trace:
   at Connectivity.Document.Services.FileService.GetRevisionFileAssociationsByIds(Int64[] fileIds, FileAssociationTypeEnum parentType, Boolean parentRecurse, FileAssociationTypeEnum childType, Boolean childRecurse, Boolean includeRelatedDocuments, Boolean includeHidden, Boolean dateBiased, Boolean releasedBias)
   at System.Runtime.Remoting.Messaging.Message.Dispatch(Object target, Boolean fExecuteInContext)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Connectivity.Document.Services.FileService.GetRevisionFileAssociationsByIds(Int64[] fileIds, FileAssociationTypeEnum parentType, Boolean parentRecurse, FileAssociationTypeEnum childType, Boolean childRecurse, Boolean includeRelatedDocuments, Boolean includeHidden, Boolean dateBiased, Boolean releasedBias)
   at Connectivity.Web.Services.DocumentService.GetRevisionFileAssociationsByIds(Int64[] fileIds, FileAssociationTypeEnum parentAssociationType, Boolean parentRecurse, FileAssociationTypeEnum childAssociationType, Boolean childRecurse, Boolean includeRelatedDocuments, Boolean includeHidden, Boolean releasedBiased)

Employee
olearya
Posts: 650
Registered: ‎08-14-2008
Message 2 of 3 (119 Views)

Re: Inventor 2011 slow connection to Vault 2011

01-20-2013 12:26 PM in reply to: tech_supp

Hi there,

 

Can you ensure that you have all the latest updates for vault 2011 (apologies hat there are quite a few of these to work through).

 

The 241 error here should not be of concern, do you see slowness in any other areas of he vault interaction (checking out files for example), does his occur across all machines?  When logged out of vault does Inventor behave as expected?

 

 



Allan
Product Manager
Autodesk, Inc.
New Member
tech_supp
Posts: 2
Registered: ‎01-17-2013
Message 3 of 3 (115 Views)

Re: Inventor 2011 slow connection to Vault 2011

01-20-2013 01:36 PM in reply to: olearya

Hi Allan

We have installed update 1 and 2

what others are required?

inventor performs fine when not connected to the Vault.  Slowness seems to happen in all areas when connect to the Vault

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