Autodesk data management installation problem

[Anonymous]

Hello,

I'm tryin' to install Vault 4 and the design center. All goin good till I have to install Data management and I get the error 29001 quite at the end of the process.

I'm usin Windows Xp Pro SP2 and basic IIS. The tests runnin before data management installation are all on green flags.

Any help would be welcomed cause I have no clue where It is goin from.

Thanks

[Anonymous]

Joinin the pic of the problem

[Anonymous]

To see what's happening, we'd need your server setup log, in
%TEMP%\AutodeskDataManagement. It's the server.msi.log (with a date/time
stamp). It will be in French, so we may need some help with translation
if we can't for some reason understand the error.

There are several potential reasons for this particular error code.

Thanks,
Jeff

siskohfr wrote:
> Hello,
>
> I'm tryin' to install Vault 4 and the design center. All goin good till I have to install Data management and I get the error 29001 quite at the end of the process.
>
> I'm usin Windows Xp Pro SP2 and basic IIS. The tests runnin before data management installation are all on green flags.
>
> Any help would be welcomed cause I have no clue where It is goin from.
>
> Thanks

[Anonymous]

Ok here is the file needed, zip format

[Anonymous]

Can you check the Application Event Log for errors around the time
14:23:35? The log indicates that some may have been written there.

Thank you,
Jeff

siskohfr wrote:
> Ok here is the file needed, zip format

[Anonymous]

Hmm, could You tell me where to find that log file ? Not sure of what you're talking about sorry

[Anonymous]

This is the log of events shown in Administrative Tools -> Event Viewer.
- Jeff

siskohfr wrote:
> Hmm, could You tell me where to find that log file ? Not sure of what you're talking about sorry

[Anonymous]

This is what I found with event viewer:

11/04/05 14:23:38

Produit: Autodesk Data Management Server 4 -- Erreur 29001. Gestion du coffre-fort erreur: Server Application Error
at CreateVault.CreateVault.Install(IDictionary savedState)
at System.Configuration.Install.Installer.Install(IDictionary stateSaver)
at ExecuteDeferredActions(UInt32 hInstall, ActionType actiontype)
Client found response content type of 'text/html', but expected 'text/xml'.
The request failed with the error message:
--

Server Application Error

The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detail information. Please contact the server administrator for assistance.
--.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at CreateVault.KnowledgeVault.KnowledgeVaultService.DoesKnowledgeVaultMasterExist(String dbUser, String dbPassword)
at CreateVault.CreateVault.get_KnowledgeVaultMasterExists()
at CreateVault.CreateVault.Install(IDictionary savedState)

Pour plus d'informations, consultez le centre Aide et support à l'adresse http://go.microsoft.com/fwlink/events.asp.

[Anonymous]

OK, thanks. Unfortunately, that doesn't tell me any more than the log
did. Are there any earlier events that might provide some additional
context?

another thing to check for:

Is there a log file in:
%ALLUSERSPROFILE%\application data\autodesk\vaultserver\filestore
(vlog-YYYYMMDD.txt)?

Problems at this stage are usually permissions-related. Can you give me
some details of your environment?

Thanks,
Jeff

siskohfr wrote:
> This is what I found with event viewer:
>
> 11/04/05 14:23:38
>
> Produit: Autodesk Data Management Server 4 -- Erreur 29001. Gestion du coffre-fort erreur: Server Application Error
> at CreateVault.CreateVault.Install(IDictionary savedState)
> at System.Configuration.Install.Installer.Install(IDictionary stateSaver)
> at ExecuteDeferredActions(UInt32 hInstall, ActionType actiontype)
> Client found response content type of 'text/html', but expected 'text/xml'.
> The request failed with the error message:
> --
>
>

Server Application Error

The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detail information. Please contact the server administrator for assistance.
> --.
> at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
> at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
> at CreateVault.KnowledgeVault.KnowledgeVaultService.DoesKnowledgeVaultMasterExist(String dbUser, String dbPassword)
> at CreateVault.CreateVault.get_KnowledgeVaultMasterExists()
> at CreateVault.CreateVault.Install(IDictionary savedState)
>
> Pour plus d'informations, consultez le centre Aide et support à l'adresse http://go.microsoft.com/fwlink/events.asp.

[Anonymous]

Quick update to say I didnt find out what the problem is but I was able to install Data Management without problem on another workstation of the network.

Thanks for the support !