Autodesk Vault Basic 2013 (Server) FAILED Installation

[iamerm]

I have repeatedly attempted to install Autodesk Vault Basic 2013 (Server), but the installation fails.

Since I'm trying to upgrade from 2012, when I begin the installation, I choose "Yes" to migrate the existing database.  The ADMS System Check then runs & everything passes.  Then almost immediately I get the following message:

FAILED: Autodesk Vault Basic 2013 (Server)  An error occurred while installing this product.  For more information view the installation log file.

Here are the last couple of lines of the log file:

2012/8/15:16:58:05    administrator    CPDC1    Installing ADMS System Check: E:\AutodeskDownload\Autodesk_PRDSP_2013_English_Win_64bit_dlm\x86\en-us\edmprechecks\edmwrapper_win32.exe /qw /prechecks /c "COMMAND_GROUP=Precheck  SQLPASSWORD="AutodeskVault@26200" DATADIR="" IISPORTNUMBER="80" IISWEBSITENAME="Default Web Site" ISUPGRADE="TRUE" UILANGFOLDER="C:\Users\ADMINI~1.MEE\AppData\Local\Temp\2\_AI631B.tmp\en-us""
2012/8/15:16:58:23    administrator    CPDC1    Install    ADMS System Check    Succeeded    
2012/8/15:16:58:23    administrator    CPDC1    Installing Uninstall compatible Data Management Server: E:\AutodeskDownload\Autodesk_PRDSP_2013_English_Win_64bit_dlm\x86\en-us\edmprechecks\edmwrapper_x64.exe /uninstall {644547DD-39BB-475d-AB91-9D9B9BC66E03};{AC236DBE-028C-49e0-B768-8363211318E9};{15BF9E2F-74AF-4B01-A4DA-CA44EF1D76BA};{C27F81CD-D830-43f0-A0A4-056BACCA957C};{97F71ACB-F574-4D5C-AD80-C2218D05A824};{07021DC3-D863-45b9-ABB5-36B853617EB6};{AD695D2A-FA2A-4A60-936C-093F311E0C60};{79A33DA2-E3D6-4808-B0AD-6392E87C21E0};{97F71ACB-3590-4D5C-AD80-C2218D05A824};{07021DC3-3590-45B9-ABB5-36B853617EB6};{41EEF558-3586-4020-8DF2-B182A0CE2D69};{41EEF558-3586-4028-8DF2-B182A0CE2D69};{8D103412-3588-446D-89C1-F4067992DECE};{8D103412-3588-44E2-89C1-F4067992DECE};{23E49495-3590-4E3D-B87B-DD613E3745DB};{23E49495-3590-4615-B87B-DD613E3745DB};{B832BB99-3592-4E55-A853-641C9B300020};{B832BB99-3592-43E9-A853-641C9B300020};{CF526A26-1632-0100-0000-02E95019B628};{266597A9-1632-0100-0100-DCBF2B69166B};{CF526A26-1632-0101-0000-02E95019B628};{266597A9-1632-0101-0100-DCBF2B69166B};{CF526A26-1632-0102-0000-02E95019B628};{266597A9-1632-0102-0100-DCBF2B69166B};{CF526A26-1632-0103-0000-02E95019B628};{266597A9-1632-0103-0100-DCBF2B69166B}
2012/8/15:16:58:23    administrator    CPDC1    Install    Uninstall compatible Data Management Server    Failed    Installation aborted, Result=1603

Can anyone please help me?  I'll be happy to provide more details, attach the entire log file, etc.

[iamerm]

I'm still struggling with this.  Attached is the complete log file.

Here's some additional info.:

OS: Windows Server 2008 R2

SQL Version: Microsoft SQL Server 2008 R2 RTM - Express with Management Tools

[JamesMcMullen]

Are you going from a Vault 2012 or one of the "pay-for" 2012 products?  The 1603 is an error that could be many things and I would like to try and narrow it down if it is possible. 

-Jim 

[iamerm]

I'm going from standard Vault 2012.  I think that the failure might simply be that 2012 will not uninstall.  I'll try to post once I find out more...

[JamesMcMullen]

Ok...   Since you have a backup, I would think that would be the best approach.  We can at least help you with the uninstall if there are issues 🙂

-Jim

[iamerm]

I know - how crazy is this???

Here's the error:

I just tried to manually uninstall ADMS 2012, &, first, a window pops up that says, “Autodesk Vault 2012 (Server) Failed to get allied products.”   After clicking OK it says “This product failed to uninstall”

[JamesMcMullen]

I am going to have to email that to the install team.  I have never come across that error in my testing.

-Jim

[iamerm · Accepted solution]

Just thought I'd post a follow-up in case it helps someone else:

The ADMS 2013 (Vault 2013 Basic Server) installation continously failed with the vague 1603 error.  As it turns out, the entire problem was caused by a failure in the unintstallation of ADMS 2012.  When the ADMS 2013 couldn't uninstall ADMS 2012, the installation simply failed with no clear indication why.  3 days wasted all because a program wouldn't uninstall.  Grrrrrrrr...

With help from an Autodesk employee, ADMS 2012 was uninstalled manually by deleting registry keys.  After the uninstallation, a few tweaks, & a few more failed installation attempts, ADMS 2013 is finally up & running.