AutoDesk Vault Collaboration Issue [Urgent]

[AndrewBellUK]

Hi, I'm new to this community kindly correct me if i'm not posting it in the wrong section.

I'm facing following compatibility issue with AutoDesk Vault Collaboration 2011. I've tried looking on the community to see if its posted before but couldn't find any solution thats why creating this post. Please help me sorting out this issue - I have attached the error details following.

Installed applications, AutoDesk Inventor 2011 Pro, AutoDesk Vault Server. Both of them loads-up/works fine but when I load up this i get the following error.

[JamesMcMullen]

Based on the image, it looks like the server has been updated with Update 1.  You will need to update your client to Update 1 as well. 

-Jim

[AndrewBellUK]

I installed both updates but no cure please have a look at following screen

[JamesMcMullen]

Is it possible to get the version of ADMS Console?   You can get that in the help about.  Also, can you grab the server log file.  When you are logged into the ADMS Console select Management -> Server Logs -> Today. 

-Jim

[AndrewBellUK]

ADMS Version

Vault Server: 15.1.58.12

Build: 15.1.58.12

Copied whole log >

9/10/2010 5:37:18 PM ==================================================================
9/10/2010 5:37:18 PM Logging initiated: Core server version 15.0.58.2
9/10/2010 5:37:18 PM ==================================================================
9/10/2010 5:37:18 PM Loading Property Providers from: E:\program files\autodesk\adms 2011\Server\Components\ContentSourcePropertyProviderCfg.xml
9/10/2010 5:38:32 PM Begin executing event Autodesk.Events.Maintenance at 9/10/2010 5:38:32 PM
9/10/2010 5:38:35 PM End executing event Autodesk.Events.Maintenance at 9/10/2010 5:38:35 PM
9/10/2010 5:39:32 PM Begin executing event Autodesk.Events.Maintenance at 9/10/2010 5:39:32 PM
9/10/2010 5:39:32 PM End executing event Autodesk.Events.Maintenance at 9/10/2010 5:39:32 PM
9/10/2010 5:40:32 PM Begin executing event Autodesk.Events.Maintenance at 9/10/2010 5:40:32 PM
9/10/2010 5:40:32 PM End executing event Autodesk.Events.Maintenance at 9/10/2010 5:40:32 PM
9/10/2010 6:34:41 PM *******************************************************************
Error: The connection to the database has been broken. Reattempting operation.
Exception: A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The handle specified is invalid)
Stacktrace:    at Connectivity.Core.Database.TransactionContext.OnSqlException(SqlException e)
   at Connectivity.Core.Database.TransactionContext..ctor(TransactionDatabase A_0, DatabaseUser A_1, Boolean A_2)
   at Connectivity.Core.Database.TransactionBase.SetupTransactionContext(TransactionReqs transactionReqs, TransactionDatabase database, Nullable`1 databaseUser)
   at Connectivity.Core.Database.Transaction..ctor(TransactionReqs transactionReqs, DatabaseReqs databaseReqs, Nullable`1 databaseUser)
   at Connectivity.Core.DataAccess.LegacySystems.DetermineKVMName()
   at Connectivity.Core.DataAccess.LegacySystems.a.a..ctor()
   at Connectivity.Core.DataAccess.LegacySystems.a..ctor(TransactionReqs A_0)
   at Connectivity.Core.DataAccess.LegacySystems.GetSiteMembership()
   at Connectivity.Core.DataAccess.ServiceManagmentSink.a(Object A_0, EventArgs A_1)
   at Connectivity.Core.Database.TransactionContext.a()
   at Connectivity.Core.Database.TransactionContext.OnSqlException(SqlException e)
   at Connectivity.Core.Database.SqlAccess.d(SqlCommand A_0)
   at Connectivity.Core.Database.SqlAccess.ExecuteReader(CommandType commandType, String commandText, SqlParameter[] commandParameters, Int32 commandTimeout)
   at Connectivity.Core.DataAccess.Replication.GetWorkgroup(String SQLServer)
   at Connectivity.Core.Services.KnowledgeMasterService.EnableCurrentSite(Boolean benable)
   at System.Runtime.Remoting.Messaging.Message.Dispatch(Object target, Boolean fExecuteInContext)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

9/10/2010 6:39:18 PM ==================================================================
9/10/2010 6:39:18 PM Logging initiated: Core server version 15.0.58.2
9/10/2010 6:39:18 PM ==================================================================
9/10/2010 6:39:18 PM Begin executing event Autodesk.Events.Maintenance at 9/10/2010 6:39:18 PM
9/10/2010 6:39:19 PM End executing event Autodesk.Events.Maintenance at 9/10/2010 6:39:19 PM
9/10/2010 6:41:57 PM *******************************************************************
Error: Soap Exception ( mesg-id = 634197409176581641 )
Exception: InvalidUserPassword [301]
Stacktrace:
Server stack trace:
   at Connectivity.Core.DataAccess.Users.GetUser(String userName, String password)
   at Connectivity.Core.Services.SecurityService.a(String A_0, String A_1)
   at Connectivity.Core.Services.SecurityService.SignIn(String userName, String userPassword, String knowledgeVaultName, Boolean readOnly)
   at System.Runtime.Remoting.Messaging.Message.Dispatch(Object target, Boolean fExecuteInContext)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Connectivity.Core.Services.SecurityService.SignIn(String userName, String userPassword, String knowledgeVaultName, Boolean readOnly)
   at Connectivity.Web.Services.SecurityService.SignIn(String userName, String userPassword, String knowledgeVault)

9/10/2010 7:48:25 PM ==================================================================
9/10/2010 7:48:25 PM Logging initiated: Core server version 15.1.58.12
9/10/2010 7:48:25 PM ==================================================================
9/10/2010 7:48:25 PM Begin executing event Autodesk.Events.Maintenance at 9/10/2010 7:48:25 PM
9/10/2010 7:48:26 PM End executing event Autodesk.Events.Maintenance at 9/10/2010 7:48:26 PM
9/10/2010 8:12:26 PM *******************************************************************
Error: The connection to the database has been broken. Reattempting operation.
Exception: A transport-level error has occurred when sending the request to the server. (provider: Shared Memory Provider, error: 0 - No process is on the other end of the pipe.)
Stacktrace:    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParserStateObject.WriteSni()
   at System.Data.SqlClient.TdsParserStateObject.WritePacket(Byte flushMode)
   at System.Data.SqlClient.TdsParser.TdsExecuteTransactionManagerRequest(Byte[] buffer, TransactionManagerRequestType request, String transactionName, TransactionManagerIsolationLevel isoLevel, Int32 timeout, SqlInternalTransaction transaction, TdsParserStateObject stateObj, Boolean isDelegateControlRequest)
   at System.Data.SqlClient.SqlInternalConnectionTds.ExecuteTransactionYukon(TransactionRequest transactionRequest, String transactionName, IsolationLevel iso, SqlInternalTransaction internalTransaction, Boolean isDelegateControlRequest)
   at System.Data.SqlClient.SqlInternalConnectionTds.ExecuteTransaction(TransactionRequest transactionRequest, String name, IsolationLevel iso, SqlInternalTransaction internalTransaction, Boolean isDelegateControlRequest)
   at System.Data.SqlClient.SqlInternalConnection.BeginSqlTransaction(IsolationLevel iso, String transactionName)
   at System.Data.SqlClient.SqlConnection.BeginTransaction(IsolationLevel iso, String transactionName)
   at System.Data.SqlClient.SqlConnection.BeginTransaction(IsolationLevel iso)
   at Connectivity.Core.Database.TransactionContext..ctor(TransactionDatabase A_0, DatabaseUser A_1, Boolean A_2)
   at Connectivity.Core.Database.TransactionBase.SetupTransactionContext(TransactionReqs transactionReqs, TransactionDatabase database, Nullable`1 databaseUser)
   at a2..ctor(ServiceMessage A_0)
   at Connectivity.Core.DataAccess.ServiceManagmentSink.a(ServiceMessage A_0)
   at Connectivity.Core.DataAccess.ServiceManagmentSink.b(ServiceMessage A_0)

9/10/2010 9:03:07 PM ==================================================================
9/10/2010 9:03:07 PM Logging initiated: Core server version 15.1.58.12
9/10/2010 9:03:07 PM ==================================================================
9/10/2010 9:03:07 PM Begin executing event Autodesk.Events.Maintenance at 9/10/2010 9:03:07 PM
9/10/2010 9:03:07 PM End executing event Autodesk.Events.Maintenance at 9/10/2010 9:03:07 PM

[JamesMcMullen]

Based on the last image, you have a Vault Server.  Unfortunately, a Vault Collaboration client cannot talk to a Vault Server.  You will need to have a Vault Collaboration server.

-Jim

[keithdoran]

What if the "Error: The connection to the database has been broken" event is taking place even after connectivity to the vault, and functioning within it? I am seeing the same error by the users are logged in and functioning, the error is seemingly random as well, but obviously affects all users in vault.