Vault General Discussion

Vault General Discussion

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Contributor
ich.mts
Posts: 11
Registered: ‎06-23-2008
Message 1 of 9 (257 Views)

not possible to checkout many data at once

257 Views, 8 Replies
01-17-2011 04:49 AM
Hi all, if I try to checkout a folder with many data and dependencies, the windows "freezes". Normaly the OK-button should angray after the progress-bar has disappeared, it stays disabled. It's not a new problem, I have it for a long time now. Is there already a solution? (I'm using Vault 2011 SP2)
Contributor
ich.mts
Posts: 11
Registered: ‎06-23-2008
Message 2 of 9 (207 Views)

Re: not possible to checkout many data at once

01-24-2011 10:22 AM in reply to: ich.mts

Hi,

 

any news? Does no one have an idea? Should I contact the support by mail?

Contributor
ich.mts
Posts: 11
Registered: ‎06-23-2008
Message 3 of 9 (91 Views)

Re: not possible to checkout many data at once

04-14-2012 07:26 AM in reply to: ich.mts

Hi all,

 

I still have the problem, that I cannot check-out larger forlders! Is there nobody else with this problem?

I can reproduces the on every client-pc. I have installed all hotfixes

Employee
luttena
Posts: 257
Registered: ‎03-26-2009
Message 4 of 9 (84 Views)

Re: not possible to checkout many data at once

04-16-2012 08:56 AM in reply to: ich.mts

Hello. I'm sorry to hear you're having this issue. Can you give us an idea of approximately how many files you're attempting to download? This will help give us a good idea of what you're working with.


Thanks,

Adam



Adam Luttenbacher
Sr User Experience Designer
Autodesk, Inc.


Contributor
ich.mts
Posts: 11
Registered: ‎06-23-2008
Message 5 of 9 (83 Views)

Re: not possible to checkout many data at once

04-16-2012 09:03 AM in reply to: ich.mts

Hi,

 

the problems start at about 1000 files. On the other hand I can download the complete vault without any problems.

 

By the way: I have the german version and with "checkout" I mean "Abrufen / Auschecken".

Employee
luttena
Posts: 257
Registered: ‎03-26-2009
Message 6 of 9 (77 Views)

Re: not possible to checkout many data at once

04-16-2012 10:45 AM in reply to: ich.mts

Interesting. Just to clarify, you are seeing this on more than one machine?


If you were seeing it on one machine, I would guess that the problem is that the dialog has populated on a second screen. I see that issue come up often. The dialog is off the screen when only one screen is viewable.

 

Do you think that's an option here? Are you using multiple monitors?

 

Adam



Adam Luttenbacher
Sr User Experience Designer
Autodesk, Inc.


Contributor
ich.mts
Posts: 11
Registered: ‎06-23-2008
Message 7 of 9 (76 Views)

Re: not possible to checkout many data at once

04-16-2012 11:30 AM in reply to: luttena

The problem is 100% reproducible and happens on all machines (also machines with 4 screens).

 

I can even see the checkout-dialog and the software is not freezed, but the ok-button is disabled so I cannot continue.

 

*Expert Elite*
cbenner
Posts: 3,209
Registered: ‎04-06-2010
Message 8 of 9 (73 Views)

Re: not possible to checkout many data at once

04-16-2012 11:56 AM in reply to: ich.mts

I just tested this on a folder with over 1,600 files and it worked ok.  What are your computer/network specs?  Perhaps the problem is hardware related?

ChrisB

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Contributor
ich.mts
Posts: 11
Registered: ‎06-23-2008
Message 9 of 9 (71 Views)

Re: not possible to checkout many data at once

04-16-2012 11:59 AM in reply to: cbenner

it's definitely not hardware-related!

I'm actually sitting on a i7 860 with 8GB RAM, 1Gbit LAN.

The Vault-server is installed on a i7 950 with 24GB RAM, 10Gbit LAN.

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