Vault General Discussion

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Valued Mentor
jweiss
Posts: 393
Registered: ‎12-11-2003
Message 1 of 4 (223 Views)
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Vault Professional 2012 has problems checking in files through VPN connection

223 Views, 3 Replies
05-03-2012 06:41 AM

I have a user who has been working offsite and connects to our network via VPN connection.  He is able to check files out from Vault, but cannot check files in to Vault.  The files are between 7 and 12 MB Word files.  He gets not error message, Vault just hangs.  Does anyone know what the problem could be here?  Is anyone else having this problem?

 

 

John C Weiss Jr.
CAD Administrator
Follett Corporation
Employee
luttena
Posts: 257
Registered: ‎03-26-2009
Message 2 of 4 (217 Views)

Re: Vault Professional 2012 has problems checking in files through VPN conne...

05-03-2012 08:54 AM in reply to: jweiss

Hello John,

 

I've seen this issue on the discussion forum frequently and it typically ends the same way. Usually the problem occurs because the check in dialog is off of the screen. For example, if your user has 2 monitors at work but 1 at home, the check in dialog may be populating in the off-screen space.

 

To check this, he can simply select enter (since the OK button is the default) and see if the check in proceeds. Or he can select the Alt+Space bar, choose move from the menu, choose a direction arrow key, and move the cursor to drag it back. This is a Windows method to move dialogs back into the primary screen.

 

Please let me know if this is the issue,

Adam



Adam Luttenbacher
Sr User Experience Designer
Autodesk, Inc.


Valued Mentor
jweiss
Posts: 393
Registered: ‎12-11-2003
Message 3 of 4 (189 Views)

Re: Vault Professional 2012 has problems checking in files through VPN connectio

05-07-2012 01:58 PM in reply to: jweiss

Thanks for your help Adam.  I believe that was the issue my user in the field was experiencing.  I have not heard from him since forwarding your information to him so I'm assuming he is able to check files in again.

 

 

John C Weiss Jr.
CAD Administrator
Follett Corporation
Employee
luttena
Posts: 257
Registered: ‎03-26-2009
Message 4 of 4 (187 Views)

Re: Vault Professional 2012 has problems checking in files through VPN connectio

05-07-2012 02:00 PM in reply to: jweiss

Great! Please let us know if the problem pops-up again.

 

Regards,

Adam



Adam Luttenbacher
Sr User Experience Designer
Autodesk, Inc.


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