I am running Inventor Pro 2013 with Vault Basic 2013. When connected at my office, Vault Explorer opens and works fine. As soon as I am remote, and establish a VPN connection to my office, Vault Explorer will try and open (logs in) and then crashes. I have applied all the service packs and hotfixes. Also, there was another post about a very similar problem that was solved by changing IP addresses - this did not work for me.
It is important to note, that I am connected to Vault - I can check files in and out through Inventor. However I simply cannot open Vault explorer. It's not quite a normal crash. The program initially opens with the login screen (vault-during-open.jpg), but as soon as the login is complete, I get the Autodesk error report dialog (vault-during-crash.jpg). However, after I submit the error report, Vault stays open, and shows a connection in the lower right corner, but is not functional (vault-after-crash.jpg).
Any help?
Yes I do submit an email address - everytime.
I should note that this happens occasionally when not over VPN. It happened this morning CER_98653988.
Ron -
It's just me - just my workstation. I've had other people log in with their profile on my machine and cannot duplicate. I have logged in on other's machines with my profile and cannot duplicate. I had IT create a new profile for me, when I tried that it crashed the first time. I did a clean uninstall/reinstall of Vault Basic and the problem persists.
Like the beginning post stated, it started out only when over a VPN connection. Then it started happening when at the office as well. Hywell was working on it for a while, and narrowed it down to the xml exchange between my laptop and the server - specifically the return of xml to my laptop, but nothing was ever solved.