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Vault 2014 Upgrade-Migration

11 REPLIES 11
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Message 1 of 12
kreeks
969 Views, 11 Replies

Vault 2014 Upgrade-Migration

We are migrating and upgrading from vault 2013 to 2014.

 

Currently running 2013 on W2K3 server with remote SQL2008R2 server

 

I have built a new 2014 server on W2k8 and pointed it at a fresh AutodeskVault instance on SQL2008R2

 

I take a backup from the 2013 server and then attempt to restore it to the 2014 server.

 

The problem i have having is that the server reports these errors

 

Exception: IncompatibleKnowledgeVault [306]

 

Have attached logs

 

 

11 REPLIES 11
Message 2 of 12
herrerh
in reply to: kreeks

The vlog only contains client/server information.  Can you attach the ADMS Console log from the day you attempted the migration?

 

-Hywell



Hywell Herrero
Data Management Support Specialist
Product Support
Autodesk, Inc.
Message 3 of 12
kreeks
in reply to: herrerh

Added ADMS log

Message 4 of 12
herrerh
in reply to: kreeks

In the Vault client, goto Help -> About.  What is the build number listed?

 

-Hywell



Hywell Herrero
Data Management Support Specialist
Product Support
Autodesk, Inc.
Message 5 of 12
kreeks
in reply to: herrerh

Vault Professional

Build 18.0.110.0

Message 6 of 12
herrerh
in reply to: kreeks

Can you install SP1 for Vault 2014 and that will force the databases to migrate again when you open the console?

 

-Hywell



Hywell Herrero
Data Management Support Specialist
Product Support
Autodesk, Inc.
Message 7 of 12
kreeks
in reply to: herrerh

I've attached all the logs from today.

 

This morning (15/10/13 - 8:00am) i restored a 2013 DB/Filestore onto our 2014 server.

Let the server do its Filerstore indexing

Tested a backup - failed.

 

I then installed SP1 and migrated the vaults.

Tested a backup which completed successfully

 

Great

 

The logs still are showing some errors.  - IncompatibleKnowledgeMaster [307] and some Webservice timeouts

 

So now when i want to cutover from 2013 to 2014 this weekend, i should be able to restore the 2013 DB/Filestore onto the Vault 2014 SP1 server fine?

Message 8 of 12
kreeks
in reply to: kreeks

FYI

 

Did another restore of our latest 2013 backup. This went through fine apart from the

 

Exception: IncompatibleKnowledgeVault

 

errors.

 

Ran a backup and that ran fine, no more Wenservice timeouts.

 

What do you think of the Exception: IncompatibleKnowledgeVault errors? RedHerring?

 

Test clients can connect fine and browse the filestores.

 

Message 9 of 12
herrerh
in reply to: kreeks

Are you currently using connected workgroups?

 

If you are on Subscription, could you log a case or if not, have your resellelog a case on your behalf?

 

 

-Hywell



Hywell Herrero
Data Management Support Specialist
Product Support
Autodesk, Inc.
Message 10 of 12
paul.gunn
in reply to: kreeks

Hi,

 

Based on the timing in the logs, the IncompatibleKnowledgeMaster errors occured before the databases were fully migrated. After the time migration completed, it looks like background events are running normally. So unless you continue to see such messages after migration has completed, they can be safely ignored.

 

Paul

Message 11 of 12
kreeks
in reply to: herrerh

On our 2013 server we have 2 workgroups. Production and Test (which has its vaults disabled)

 

When i restore the 2013 DB/Filestore onto our 2014 server these workgroups show up as 'Unknown' so i delete them to just leave our 1 new Workgroup

 

Could this be the cause of the errors? So can be ignored

Message 12 of 12
kreeks
in reply to: paul.gunn

OK, that sounds good, we were coming to that conclusion as the Power user we got to do some testing seems to think the Vault is fine. I just wanted to be certain before we cutover.

 

Will check logs today and see how it looks

 

thanks

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