Hi,
I just installed a couple of machine for extend testing. normally, I login as my name with admin permission to install Vault Pro, CAD Addin, Office Addin. When my co-worker login as her name, she cannot see the Vault ribbon in AutoCAD, so I copy vaac.cuix, load it, then the ribbon appear. Now she open (with check out) a drawing, do some change, when she login the drawing, AutoCAD crashed with "Fatal Error: ...".
What should I done to fix it?
Thank you so much.
Wes
Windows 7 64 bit
AutoCAD 2012 with Vault CAD Addin 2012
Vault Pro 2014
Hi Wes,
Can you check that the AutoCAD Add-In for Vault has been installed for her user profile? You can do so by accessing Windows Program and Features -> Autodesk Vault Client -> Uninstall/Change -> Add/Remove Features. It is not advisable to copy and load the vaac.cuix customization file manually.
Regards,
Samuel
Hi Samuel:
Thank you for your time.
Vault CAD Addin has installed because I can check out drawing in AutoCAD.
This is a typo in last sentense of my post,
"when she login the drawing, AutoCAD crashed with "Fatal Error: ...". "
should be
"when she check in the drawing, AutoCAD crashed with "Fatal Error: ...". "
Thanks
Wes
As Samuel suggested, perhaps Vault was installed properly using your Windows profile, but with your co-worker's profile, it was not installed properly.
Try logging into Windows as your co-worker, and installing Vault client.
Or try this:
To restore the Vault ribbon and toolbar, enter CUILOAD and load the "VaAc.cuix" file from the respective locations:
Another possible solution can be found here:
Hi Jeff:
first thank you for your response.
In last 2 week, I worked with our IT department to
1. repair install Vault AutoCAD Addin
2. re-install Vault AutoCAD Addin
3. un-install and re-install AutoCAD, Vault Addin
4. re-image Windows, re-install AutoCAD, Vault Addin
when I check in drawing in AutoCAD, still got the "FATAL ERROR: ..." error message in the attached file.
I test with IT administrator account, my admin account, my co-worker working account, all same crash.
I tried it on 3 others co-worker, same problem. only one even weird:
if I login Windows as my name, it crash as everybody;
if my co-worker login Windows as her name, it works fine.
Please help, I need them to test on all our major client to find what kind of problem will be before production.
Thank you,
Wes
Wes,
Is this error happening on a particular drawing, or all AutoCAD drawings?
Are you running AutoCAD 2012, and Vault client 2012, all with the latest service pack?
Hi Jeff:
Thank you for your reply.
This happen on any drawing.
It works on 3 of 7 machine but not the other 4. All are AutoCAD 2012 but in different vertical product. mine is Map 3D, others are AutoCAD Architecture;
Vault Server is 2014;
Client side, Vault client, Office Addin and Outlook Addin are all 2014, AutoCAD Addin is 2012.
Out IT and I use one of problem computer to troubleshoot.
yesterday, we install the AutoCAD Architecture 2012 SP2, stil same crash.
today, when check in, I change the "Visualization Attachment Options" from "Create during check-in" to "Do not create", then it works.
Now the question is why it crash when create visualization file?
Thanks
Wes