Vault General Discussion

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Valued Mentor
jweiss
Posts: 401
Registered: ‎12-11-2003
Message 1 of 3 (103 Views)
Accepted Solution

Send to command hangs Vault

103 Views, 2 Replies
06-29-2012 07:32 AM

I've beend trying to send a file to a vendor all morning and everytime I find the file and select Send to, Vault 2012 SP1 hang and I have to kill the app.  When I try to send to a link it hangs as well.  Any idea what may be causing this?

 

 

John C Weiss Jr.
CAD Administrator
Follett Corporation
Employee
luttena
Posts: 257
Registered: ‎03-26-2009
Message 2 of 3 (99 Views)

Re: Send to command hangs Vault

06-29-2012 08:18 AM in reply to: jweiss

Hello,

 

Is there a chance the email window is open in another window? We have found that there are a lot of times where users switch from using multiple monitors to just 1 and the dialog is open off of the screen. Here's a link to the solution to that problem in our troubleshooting portion of the wiki: http://wikihelp.autodesk.com/Vault/enu/Community/Troubleshooting/Sometimes_Vault_Client_becomes_unre...

 

If that is not the issue, let us know.

 

Regards,

Adam

 



Adam Luttenbacher
Sr User Experience Designer
Autodesk, Inc.


Valued Mentor
jweiss
Posts: 401
Registered: ‎12-11-2003
Message 3 of 3 (92 Views)

Re: Send to command hangs Vault

06-29-2012 08:48 AM in reply to: jweiss

Hi Adam,

 

I tried your suggestion, but Alt-spacebar didn't to anything.  I was going to unistall and while uninstall was running I got an error about Outlook running.  I cancelled the unistall and opened task manage to find multiple session of outlooks running behind the scenes.  I did and end task on all the Outlook sessions and opened Vault again and Send to works fine.  Thanks for you help, I appreciate it.

John C Weiss Jr.
CAD Administrator
Follett Corporation

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