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ReportTemplateAuthoringUtility fails to login

8 REPLIES 8
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Message 1 of 9
jdkriek
622 Views, 8 Replies

ReportTemplateAuthoringUtility fails to login

Trying to login to Vault from the ReportTemplateAuthoringUtility.exe and it keeps throwing a "Login failed.: 311" error.

 

I can login from Vault and Inventor apps just fine, why can't this Utility?

 

Currently attemping on Vault Pro 2011.

Jonathan D. Kriek
MFG Solutions Engineer
KETIV Technologies, Inc.


8 REPLIES 8
Message 2 of 9
yuhui.zhang
in reply to: jdkriek

Did you try to login Vault Pro 2011 Server from ReportTemplateAuthoringUtility.exe (under 2011 Client explorer) folder? did you ever login this tool successfully with same client machine? Can you please attach an image to show the error? Also, please check if clock skew exists between your client machine and server machine, this tool has stricter time tolerance than Vault client.


Fay Zhang
Software QA Engineer
Data Management
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!

Message 3 of 9

hi,

help me to find a way to login of vault 2013!

Message 4 of 9

i've post answer in thread http://forums.autodesk.com/t5/Autodesk-Vault/problem-with-login-to-autodesk-Vault-Basic-2013/td-p/34..., please check and feel free to correct me if it's not your question



Fay Zhang
Software QA Engineer
Data Management
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!

Message 5 of 9
jdkriek
in reply to: yuhui.zhang

Sorry I lost track of this thread, but I am faced with this issue still.

 

Yes, I am still trying to login from ReportTemplateAuthoringUtility.exe (under 2011 Client explorer)

 

Here's a screenshot of the error, not sure how it helps.

 

login-error.PNG

 

 

Jonathan D. Kriek
MFG Solutions Engineer
KETIV Technologies, Inc.


Message 6 of 9
yuhui.zhang
in reply to: jdkriek

The error code would be helpful, i've forwarded this message to development team, will get back to you for any finding.

 

Regards,

Fay



Fay Zhang
Software QA Engineer
Data Management
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!

Message 7 of 9
jdkriek
in reply to: yuhui.zhang

Thank you Fay

Jonathan D. Kriek
MFG Solutions Engineer
KETIV Technologies, Inc.


Message 8 of 9
jdkriek
in reply to: jdkriek

Ok, I figured it out.

 

Since all users, including myself are using Windows Authenication, the utliity (that doesn't use WA) can see the username, but doesn't have anyway to authenicate the password. The solution was to create an admin account with a manual login.

 

 

Jonathan D. Kriek
MFG Solutions Engineer
KETIV Technologies, Inc.


Message 9 of 9
yuhui.zhang
in reply to: jdkriek

Your observation is consistent to what i got from dev... glad to hear issue resolved 🙂



Fay Zhang
Software QA Engineer
Data Management
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!

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