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*Expert Elite*
jdkriek
Posts: 528
Registered: ‎03-29-2007
Message 1 of 9 (194 Views)
Accepted Solution

ReportTemplateAuthoringUtility fails to login

194 Views, 8 Replies
04-11-2012 01:19 PM

Trying to login to Vault from the ReportTemplateAuthoringUtility.exe and it keeps throwing a "Login failed.: 311" error.

 

I can login from Vault and Inventor apps just fine, why can't this Utility?

 

Currently attemping on Vault Pro 2011.

Jonathan D. Kriek

Autodesk Inventor Certified Expert
Microsoft Certified Application Developer
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yuhui.zhang
Posts: 194
Registered: ‎04-07-2008
Message 2 of 9 (183 Views)

Re: ReportTemplateAuthoringUtility fails to login

04-11-2012 09:54 PM in reply to: jdkriek
Did you try to login Vault Pro 2011 Server from ReportTemplateAuthoringUtility.exe (under 2011 Client explorer) folder? did you ever login this tool successfully with same client machine? Can you please attach an image to show the error? Also, please check if clock skew exists between your client machine and server machine, this tool has stricter time tolerance than Vault client.


Fay Zhang
Software QA Engineer
Data Management
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!

Member
omid.bastanfard
Posts: 5
Registered: ‎04-17-2012
Message 3 of 9 (168 Views)

Re: ReportTemplateAuthoringUtility fails to login

04-17-2012 06:02 PM in reply to: yuhui.zhang

hi,

help me to find a way to login of vault 2013!

Employee
yuhui.zhang
Posts: 194
Registered: ‎04-07-2008
Message 4 of 9 (163 Views)

Re: ReportTemplateAuthoringUtility fails to login

04-17-2012 07:24 PM in reply to: omid.bastanfard

i've post answer in thread http://forums.autodesk.com/t5/Autodesk-Vault/problem-with-login-to-autodesk-Vault-Basic-2013/td-p/34..., please check and feel free to correct me if it's not your question



Fay Zhang
Software QA Engineer
Data Management
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!

*Expert Elite*
jdkriek
Posts: 528
Registered: ‎03-29-2007
Message 5 of 9 (141 Views)

Re: ReportTemplateAuthoringUtility fails to login

08-08-2012 01:43 PM in reply to: yuhui.zhang

Sorry I lost track of this thread, but I am faced with this issue still.

 

Yes, I am still trying to login from ReportTemplateAuthoringUtility.exe (under 2011 Client explorer)

 

Here's a screenshot of the error, not sure how it helps.

 

login-error.PNG

 

 

Jonathan D. Kriek

Autodesk Inventor Certified Expert
Microsoft Certified Application Developer
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Employee
yuhui.zhang
Posts: 194
Registered: ‎04-07-2008
Message 6 of 9 (136 Views)

Re: ReportTemplateAuthoringUtility fails to login

08-08-2012 08:15 PM in reply to: jdkriek

The error code would be helpful, i've forwarded this message to development team, will get back to you for any finding.

 

Regards,

Fay



Fay Zhang
Software QA Engineer
Data Management
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!

*Expert Elite*
jdkriek
Posts: 528
Registered: ‎03-29-2007
Message 7 of 9 (130 Views)

Re: ReportTemplateAuthoringUtility fails to login

08-09-2012 04:52 AM in reply to: yuhui.zhang

Thank you Fay

Jonathan D. Kriek

Autodesk Inventor Certified Expert
Microsoft Certified Application Developer
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*Expert Elite*
jdkriek
Posts: 528
Registered: ‎03-29-2007
Message 8 of 9 (127 Views)

Re: ReportTemplateAuthoringUtility fails to login

08-09-2012 05:04 AM in reply to: jdkriek

Ok, I figured it out.

 

Since all users, including myself are using Windows Authenication, the utliity (that doesn't use WA) can see the username, but doesn't have anyway to authenicate the password. The solution was to create an admin account with a manual login.

 

 

Jonathan D. Kriek

Autodesk Inventor Certified Expert
Microsoft Certified Application Developer
_____________________________________________________
Did I help you? Please choose Accept as Solution or Kudos below
Employee
yuhui.zhang
Posts: 194
Registered: ‎04-07-2008
Message 9 of 9 (116 Views)

Re: ReportTemplateAuthoringUtility fails to login

08-09-2012 06:30 PM in reply to: jdkriek

Your observation is consistent to what i got from dev... glad to hear issue resolved :smileyhappy:



Fay Zhang
Software QA Engineer
Data Management
Autodesk, Inc.

Be sure to check out the Vault Help Wiki!

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