Has anyone come up with the solution to this. We're still seeing this behavior.
I'm setting existing user up with new computer. When I installed Vault & Design Review as the administrator everything works a you would expect.
When the user logs in the markup toolbar is missing. If they go back to their old computer toolbar is there.
The solution put forward was to delete the VaultCommon, Productstream and Autodesk Vault Professional 2014 folders from AppData in their user profile.
That does nothing for the problem. I've also tried deleting anything that looks like it could be related to Design Review from the users profile in AppData.
If I have the User log in to my own computer the toolbar is missing. I works correctly when I'm logged into my own computer.
It has to be something in the users profile or the registry, but I can't locate it. We're not using roaming profiles.
Vault 2014 Pro Build 220.127.116.11 Subscription Release 1
Design Review 2013
Two of my customers are currently experiencing this issue as well (both 25+ seats of Vault Pro). I logged a case with Autodesk a few months ago and received a response that it was sent to the development team. I hope a fix is released soon as the ECO tools were a primary reason they upgraded to Pro.
Hi All - We've identified a root registry key responsible for showing up the Markup components, the markup tool( but the ADR in general) relies on one of the core microsoft component "Preview Handler Surrogate Host".
Please grant full permission to the user/group on the key "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node", the subkeys underneath controls the visibility of the Markup component.
Unfortunately these steps didn't fix the solution for my customer. Would you happen to know of any other culprits that could be causing their ECO toolbars to be missing?
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