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Job Processor Fails running large jobs.

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Message 1 of 3
mdellunto
471 Views, 2 Replies

Job Processor Fails running large jobs.

The Job Processor seems to work great but when we submit large jobs they never finish and I see this error in the windows app event logs.

 

Error 02/07/2014 3:47:17 PM
Job 63851 Autodesk.Vault.DWF.Create.idw : Your account has been automatically logged out of the Autodesk data management server. You must log in to access the vault. 
Exception: System.Web.Services.Protocols.SoapException: 300
Server stack trace: 
at Connectivity.Proxies.Utils.SyncWebService.InvokeMethodOfObject(Object obj, String strMethod, Object inputParams, Object& outputParams)
at Connectivity.Proxies.Utils.SyncWebService.CallMethod(String strWebMethod, Object[] objWSParams, Object& objWSOutParams)
at Connectivity.Proxies.Document.DocumentServiceMethods.GetUniqueFileNameRequired(SecurityContext secCtxt)
at System.Runtime.Remoting.Messaging.Message.Dispatch(Object target, Boolean fExecuteInContext)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)
Exception rethrown at [0]: 
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Connectivity.Proxies.Document.DocumentServiceMethods.GetUniqueFileNameRequired(SecurityContext secCtxt)
at Connectivity.Services.Document.KnowledgeVaults.GetUniqueFileNameRequired()
at Connectivity.Request.Document.Request.KnowledgeVault.GetUniqueFileNameRequired.Execute(RequestContext rContext)
at Connectivity.Request.Common.CommonRequest`1.ExecuteRequest(RequestContext rContext)
at Connectivity.Request.Runtime.RequestExecutor.Execute(IRequest req, RequestInstance reqInstance)
at Connectivity.Explorer.Document.RequestWrapper.a(IRequest A_0)
at Connectivity.Explorer.Document.ViewModel.UpdateView.CheckUniqueFileNameRestrictions()
at Connectivity.Explorer.Document.ViewModel.UpdateView.UploadDwfs(Boolean& isCancelled)
at Connectivity.Explorer.JobHandlerDwfPublish.InventorDwfJobHandler.Execute(IJobProcessorServices context, IJob job)

 It seems that the processor just can't stay logged in long enough. Once the error happens the job just sits being processed forever until we pause and kill inventor.

 

We are using vault 2013 Pro.

 

Thanks.

2 REPLIES 2
Message 2 of 3

Check the vlog on the server. I wonder if it shows the job processor user being logged out. Can you report your finding?

Jeff Paquette
Data Management Support Specialist
Autodesk, Inc.
Message 3 of 3
mdellunto
in reply to: mdellunto

We had a 15 min time out on our vault licenses. After incressing the timeout to 6 hours large jobs are now working.

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