Using Vault Pro 2012...
Whenever we try and print the change order summary we get a message... "There was an internal error and Internet Explorer is unable to print this document"
I've tried on a couple different systems and get the same results.
It doesn't seem to matter what the title is nor what we select to print. The Print Preview is displayed correctly, but when we attempt to print we get the error. I've tried numerous printers including our Xerox as well as the Microsoft XPS printer.
I'm using IE 9, my system has all Windows Updates.
Solved! Go to Solution.
The issue is with IE 9. I also see the same issue with IE 9 and not with IE 7 or 8.
Thanks for reporting this issue. We could reproduce the issue to Development team to take a look at this issue. Is there anyway you can try with IE 8 for now?
The only way I have been able to "fix" the printing issue (among others in Vault) is to uninstall IE9. It is not like I use it anyway (Chrome and Firefox only here).
In Win7, go to Control Panel\Programs and Features. Click on "View installed updates" then scroll down to Microsoft Windows. Right click on the Internet Explorer 9 update and uninstall. It will automatically revert back to IE8 and fix the problem. (At least it did for me.)
You will probably want to make sure you hide the IE9 update the next time it comes up in your Windows Update list.
Correct... I have all current Hot Fixes installed for Vault 2013, and it still does not support IE9. With IE9 installed on a machine, a change order summary cannot be printed.
See my previous post for a workaround.
Yep, still an issue with Vault Pro 2013. Autodesk Tech Support confirmed it as a defect for me, No current solution or a timeframe for a fix and as it was a problem in 2012 and 2013 I'm not holding my breath.
I appreciate the workaround but going back to IE 8 isn't really an option
This issue goes back to Vault 2010. Autodesk...GET IT FIXED!!!!
Only work around that we have found is to do screen shots.
Did I mention....Autodesk...GET IT FIXED!!!!
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