Vault General Discussion

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mthomas
Posts: 286
Registered: ‎06-17-2010
Message 1 of 25 (1,012 Views)
Accepted Solution

Cannot print Change Order Summary

1012 Views, 24 Replies
10-24-2011 06:58 AM

Using Vault Pro 2012...

 

Whenever we try and print the change order summary we get a message... "There was an internal error and Internet Explorer is unable to print this document"

I've tried on a couple different systems and get the same results.

It doesn't seem to matter what the title is nor what we select to print. The Print Preview is displayed correctly, but when we attempt to print we get the error. I've tried numerous printers including our Xerox as well as the Microsoft XPS printer.

I'm using IE 9, my system has all Windows Updates.

 

Any ideas?

 

Mike

 

Mike Thomas

Employee
Senthil-Autodesk
Posts: 556
Registered: ‎10-12-2006
Message 2 of 25 (998 Views)

Re: Cannot print Change Order Summary

10-24-2011 09:10 PM in reply to: mthomas

Mike,

 

The issue is with IE 9. I also see the same issue with IE 9 and not with IE 7 or 8.

 



Senthil Kumar
Vault QA Team
Autodesk, Inc.


Be sure to check out the Vault Help!
*Expert Elite*
mthomas
Posts: 286
Registered: ‎06-17-2010
Message 3 of 25 (983 Views)

Re: Cannot print Change Order Summary

10-25-2011 09:53 AM in reply to: Senthil-Autodesk

So what are my options?

 

IE 9 is not my default browser (Google Chrome is) so I can't "trick" it that way

 

Mike

Mike Thomas

Employee
Senthil-Autodesk
Posts: 556
Registered: ‎10-12-2006
Message 4 of 25 (970 Views)

Re: Cannot print Change Order Summary

10-26-2011 03:34 AM in reply to: mthomas

Thanks for reporting this issue. We could reproduce the issue to Development team to take a look at this issue. Is there anyway you can try with IE 8 for now?



Senthil Kumar
Vault QA Team
Autodesk, Inc.


Be sure to check out the Vault Help!
Active Contributor
laura.heatwole
Posts: 34
Registered: ‎07-21-2008
Message 5 of 25 (956 Views)

Re: Cannot print Change Order Summary

11-01-2011 08:15 AM in reply to: mthomas

Mike,

 

The only way I have been able to "fix" the printing issue (among others in Vault) is to uninstall IE9.  It is not like I use it anyway (Chrome and Firefox only here).

 

In Win7, go to Control Panel\Programs and Features.  Click on "View installed updates" then scroll down to Microsoft Windows.  Right click on the Internet Explorer 9 update and uninstall.  It will automatically revert back to IE8 and fix the problem. (At least it did for me.)  

 

You will probably want to make sure you hide the IE9 update the next time it comes up in your Windows Update list.

 

Good luck,

 

Laura Heatwole
Engineering Information Systems
Watson Drill Rigs

Vault Pro 2013, PDSU 2013, Win7 x64
Valued Contributor
ndra
Posts: 79
Registered: ‎11-23-2010
Message 6 of 25 (885 Views)

Re: Cannot print Change Order Summary

01-10-2012 12:35 AM in reply to: laura.heatwole

Stumbled onto this problem as well. Any fixes available yet?

 

Cheers

Distinguished Contributor
Generic
Posts: 116
Registered: ‎04-26-2005
Message 7 of 25 (707 Views)

Re: Cannot print Change Order Summary

10-18-2012 09:13 AM in reply to: mthomas

I see this is still a problem with a new machine using Win7 32bit & VaultPro 2013.

 

No news?

Active Contributor
laura.heatwole
Posts: 34
Registered: ‎07-21-2008
Message 8 of 25 (704 Views)

Re: Cannot print Change Order Summary

10-18-2012 09:17 AM in reply to: Generic

Correct... I have all current Hot Fixes installed for Vault 2013, and it still does not support IE9.  With IE9 installed on a machine, a change order summary cannot be printed.

 

See my previous post for a workaround.

Laura Heatwole
Engineering Information Systems
Watson Drill Rigs

Vault Pro 2013, PDSU 2013, Win7 x64
*Expert Elite*
mthomas
Posts: 286
Registered: ‎06-17-2010
Message 9 of 25 (697 Views)

Re: Cannot print Change Order Summary

10-18-2012 11:52 AM in reply to: mthomas

Yep, still an issue with Vault Pro 2013. Autodesk Tech Support confirmed it as a defect for me, No current solution or a timeframe for a fix and as it was a problem in 2012 and 2013 I'm not holding my breath.

 

I appreciate the workaround but going back to IE 8 isn't really an option

 

Mike

Mike Thomas

Mentor
steveh
Posts: 289
Registered: ‎09-04-2003
Message 10 of 25 (683 Views)

Re: Cannot print Change Order Summary

10-19-2012 12:43 PM in reply to: mthomas

This issue goes back to Vault 2010. Autodesk...GET IT FIXED!!!!

Only work around that we have found is to do screen shots.

 

Did I mention....Autodesk...GET IT FIXED!!!!

Inventor---Vault

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