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Active Contributor
clastrilla
Posts: 49
Registered: ‎09-07-2011
Message 1 of 8 (244 Views)
Accepted Solution

Attachments in Thin Client

244 Views, 7 Replies
01-29-2014 12:30 AM

Hi All,

 

Is it just me, or has the option to view & download File Attachments disappeared from the new Vault Thin Client (Subscription Extension1)?

 

In the old web client, there used to be an Attachments tab where you can see the list of attachments, and download them as well.

 

In the new thin client, all I see is a line item showing me that there is an attachment, but no way to download it?

 

Thanks!

Member
Zoe-Yao
Posts: 4
Registered: ‎04-02-2013
Message 2 of 8 (232 Views)

Re: Attachments in Thin Client

01-29-2014 01:57 AM in reply to: clastrilla

Hello,

 

Thanks for your feedback!

 

There is no Attachments tab as the old Web Client. Instead, Thin Client shows attachments under the Uses tab. The screenshot below is for your reference. You can get the attachment files via Actions contextual menu -> Download.

 

 

File Attachments.png

 

 

 

Active Contributor
kolesaa
Posts: 35
Registered: ‎10-11-2013
Message 3 of 8 (212 Views)

Re: Attachments in Thin Client

01-29-2014 06:11 AM in reply to: clastrilla

what use a web browser?

Active Contributor
clastrilla
Posts: 49
Registered: ‎09-07-2011
Message 4 of 8 (197 Views)

Re: Attachments in Thin Client

01-29-2014 06:49 PM in reply to: Zoe-Yao

Hi Zoe-Yao,

 

Thanks for your comment. I realised the issue is because the attachment has no lifecycle attached to it, and as such is not in the Released state. The Thin Client is set to have only Released revisions showing, hence it is not displaying the non-released attachment.

 

This is a change of behaviour from the old Web Client, as with that, even if the attachment is not Released, it will still display.

 

Is this the as-designed behaviour of the new Thin Client? If so this is quite an inconvenience - particularly in the scenario where the attachment is generated by the Job Processor (e.g. CoolOrange powerJobs to generate PDF's). We will have to put in new categories and rules to automatically release these files.


That being said, there may be some benefits to these - ensuring attachments are Released before making them available to the Thin Client.

 

Thanks and BR,


Carlos

Active Contributor
clastrilla
Posts: 49
Registered: ‎09-07-2011
Message 5 of 8 (195 Views)

Re: Attachments in Thin Client

01-29-2014 06:52 PM in reply to: kolesaa

Hi Kolesaa, I'm tried it with IE10 and Chrome 32 - same result.

 

Though for this release, I prefer using IE witht the Thin Client as there is more functionality available with it. For example, in Chrome, you can't see the DWF preview file, only a thumbnail.

Member
Zoe-Yao
Posts: 4
Registered: ‎04-02-2013
Message 6 of 8 (191 Views)

Re: Attachments in Thin Client

01-29-2014 07:24 PM in reply to: kolesaa

Hi Kolesaa,

 

All the browsers supported by Thin Client like IE, Chrome and FireFox should be working in this case.

 

Best Regards

Zoe

Member
Zoe-Yao
Posts: 4
Registered: ‎04-02-2013
Message 7 of 8 (182 Views)

Re: Attachments in Thin Client

01-29-2014 10:18 PM in reply to: clastrilla

Hi Carlos,

Currently such behavior is regarded as designed. Our development team will follow up these concerns you raised. Thanks so much for your valuable feedback!

Best Regards
Zoe

Member
Zoe-Yao
Posts: 4
Registered: ‎04-02-2013
Message 8 of 8 (179 Views)

Re: Attachments in Thin Client

01-29-2014 10:33 PM in reply to: clastrilla

Regarding the Visualization Preview in Thin Client, we are working on this function improvement for other browsers than IE. If everything goes well, it should be enhanced in the next Vault release. Appreciate your bringing up such valuable concern.

 

Thanks

Zoe

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