BIM 360 Glue files did not process via API

[michael.reuter]

To whom it may concern:

My client is having an issue with Glue & the Glue API. Many files for a large, high-profile project (17-20 files) are uploaded at 1AM each day, but it seems like 2-3 times a week, a few files upload to Glue, but then fail to process.

Please help. Why is Glue not processing the files?

See attached screenshots that further show what’s happening at random times. Reference the images below:

The files don't fail to process, but they weren't processedIn Navisworks, a red ! shows up & we can't load the merged modelsThe files were uploaded via API, but not processedThe merged models can no longer be viewedIn Glue it shows that there was a Glueing error