Failed to open document from BIM 360 Cloud

[andrei.boboc]

Hello,

I'm admin of one project and I want to work whit other many colleagues and I don't know why they can't open the Revit file from the cloud although they have permissions to access these files. They can view all files from that folder from the internet browser and from explorer (we use the Autodesk Desktop Connector) but when they want to open in Revit, after a long loading time, appears this message: "Failed to open" 

I mentioned that this problem is randomly and not for my all colleagues.

Thanks.

[L.Maas]

Never encountered this. But might this be issue with slow or interrrupted internet/network connection?

What happens if they download the file from the browser to local computer and then open it in Revit, does it work then for them or the message will stay the same?

[andrei.boboc]

After the model is downloaded local, this can open without problems.

[L.Maas]

I would check out your network/internet connections. The long loading times might indicate too much isues causing the file does not come over in reasonable time or incomplete causing the error.

[andrei.boboc]

Ok, I will check the Internet connections, but I think if my internet connection is poor, I should not be able to download the file separately.

[andrei.boboc · Accepted solution]

The problem was that my colleague’s account not was assigned the products and services to the users accounts. Now it’s solved.