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Can't open Revit files from BIM 360 Document Management

3 REPLIES 3
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Message 1 of 4
leonardo.acquarone
857 Views, 3 Replies

Can't open Revit files from BIM 360 Document Management

Today I am unable to open my working files from BIM 360 Document Management using the normal procedure:

 

Revit > File > Open > BIM 360 > Document Management

 

Yesterday and during the whole last week I could work normally.

I am able to access normally BIM 360 Document Management files using my account in any web brownser, other coworkers are normally working opening linking their files in their workstations too.

My Revit version is 2018.3.1

The only thing different that happened yesterday is that I have installed Autocad 2019.1.2 in the workstation I use, could that have messed with any Revit files?

 

I really need to have this issue solved since it is preventing me from working.

 

Thanks,

3 REPLIES 3
Message 2 of 4

Just to add more info, my account status, access rights and permissions are correctly setup and OK.

Message 3 of 4

New info: just tested in another workstation with my Autodesk Account and the same error occurred, other coworkers are using normally.

 

It is clear to me that it is something account related.

Message 4 of 4

Dear Leonadro,

 

 

Just change oyur user name in Documen managment en than in Revit.

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