Unable to Publish Drawings

[Bnilath]

I can’t able to publish the drawings. Please check and advise.

[Jason_Kai_Jiang]

Hi @Bnilath,

1. Which folder did you upload to? Project Files folder or Plans folder?
2. Which file type did you upload? IFC?
3. Which kind web browser did you use? IE 11/Edge/Chrome?

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

[Bnilath]

Hi jason,

Please see my replay below.

1 Plan

2 PDF

3 Chrome 

Thanks,

Bujair 

[Jason_Kai_Jiang]

Hi @Bnilath,

What will happen if you click the "View" button on the publish center GUI? If all title-block attributes are successfully extracted, "Publish All" button should be enabled.

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

[Bnilath]

Please find the status below.

[Jason_Kai_Jiang]

Hi @Bnilath,

We have reproduced the issue and are working on the hot-fix release.

Workaround before the hotfix release:

1. Cancel the existing PDF jobs that stop at the Publish phase.
2. Upload those pdf files again, but each batch should include less than 50 pdf files.

Note: The issue does not impact to other file type's upload and publish. Only PDF publishing on Plans folder is impacted.

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

[Jason_Kai_Jiang · Accepted solution]

Hi @Bnilath,

The hotfix is deployed to production environment.

Thanks and best regards,

Jason Jiang

Autodesk BIM 360 Document Management team

[anil_mistry]

Hi @Bnilath,

I’m just following up to see if you are still seeing this behavior. Please, let me know if you need additional assistance.

Thank you and have a great day!

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