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[#1 · Accepted solution]

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[#2]

Dear xxxx,

Thank you for choosing Autodesk Support. Your Support Request has been documented and sent to our development team for investigation. The development team will try to reproduce your Support Request and make an initial assessment. We will notify you immediately by email whenever your Support Request is updated. We appreciate your patience as we work to resolve your inquiry. Please note: Not all issues identified in Support Requests are considered significant enough to address in their entirety; a proposed correction may create significant stability risks; some issues may be impossible to fix due to product architectural restraints. Whenever possible, we will work with you to establish an acceptable workaround. 

Thank you for your understanding.