Hi,
From what you are saying, I suspect the solver has problems converging, which is rare, but can happen for many reasons. The symptoms as you describe them are rare though. There
I would suggest you to:
1) Have a close look at the material data and confirm all the values in the material data are in the right order of magnitude.
2) Build a very simple test model (with few elements) and see if the problem is repeatable on that. If so, it is a good pointer to the material data being the source.
3) If the previous test does not produce the problem you saw, I would personally have a close look at the mesh, or remesh the model with a different (slightly smaller) edge length (to guarantee you produce a different mesh). Then try it again.
Regardless of the outcome, please contact your local support channel and ask them to have a look at this. Hopefully they can narrow down on the root cause, maybe with help of the development team.
Best regards,
Hanno
Hanno van Raalte,
Product Manager - Injection Molding & Moldflow products