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Why is the Knowledge Base not working?

11 REPLIES 11
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Message 1 of 12
pwilkins
731 Views, 11 Replies

Why is the Knowledge Base not working?

Every time I enter a search item, no matter how basic, I get no results.  What is going on with the wikihelp website?

11 REPLIES 11
Message 2 of 12
Jon.Wilde
in reply to: pwilkins

Hi,

 

What link are you using? 

I find the same as you regarding the Wikihelp - which I think is changing servers - hopefully someone else can confirm this.

The Knowledge Base seems to be working fine though, hopefully you can find your answers there.

 

Kind regards,

Jon

 

Message 3 of 12
pwilkins
in reply to: pwilkins

Thanks Jon.  Here is the link I am using to WikiHelp.

 

http://wikihelp.autodesk.com/search?source=help&product=Simulation%20CFD&q=radiation&language=ENU

 

Thanks for the link to the Knowledge Base.  I will use it from now on.

Message 4 of 12
pwilkins
in reply to: Jon.Wilde

In looking through the link you sent, it still does not have all the information the former Knowledge Base had.  For instance, when I do a search for some explanations on Slip/Symmetry, all I get is a couple of links to some Service Pack updates regarding Slip/Symmetry.

Message 5 of 12
Jon.Wilde
in reply to: pwilkins

One solution would be to use Google and view the results as cached, this works OK for me

Message 6 of 12
pwilkins
in reply to: pwilkins

Jon,

 

Do you know when the WikiHelp page will be fixed so we won't have to use the Google search--->cached page approach?

Message 7 of 12
Royce_adsk
in reply to: pwilkins

I agree sooner the better, but I keep getting different dates. So, I don't want to speculate.

 

-Royce



Royce.Abel
Technical Support Manager

Message 8 of 12
OmkarJ
in reply to: pwilkins

pwilkins,

 

If you just want to refer the help documentation, why don't you just install the offline documentation? 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=21208244&linkID=18154757

 

Additionally, if you are dead set on going online, or need to access something on wikihelp that is not contained in the offline doco, try using this Google cache browser: http://cache.nevkontakte.com/

 

You can use the cache browser just as you use Google search or Chrome address bar. It is very efficient and quicker than searching in normal google and navigating from there.

 

Cheers

Omkar

 

 

 

Message 9 of 12
Jon.Wilde
in reply to: pwilkins

OR - use the new help which you will find right here.

Currently transitioning over, but it should work far better!

 

There will be an official mailout soon as it is literally live today!

Message 10 of 12
Royce_adsk
in reply to: Jon.Wilde

The new help is actually in a different location. The one Jon posted was for Sim360 which is a bit different, but something to potentially check out!

 

http://help.autodesk.com/view/SCDSE/2014/ENU/

 



Royce.Abel
Technical Support Manager

Message 11 of 12
Jon.Wilde
in reply to: Royce_adsk

This is a good point 🙂
Message 12 of 12
pwilkins
in reply to: OmkarJ

Omkar,

 

Thank you for the suggestions.  I didn't know there was such a thing as a cache browser.

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