Shape Extraction for AutoCAD

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Contributor
ExistingConditions
Posts: 16
Registered: ‎08-18-2010
Message 1 of 7 (394 Views)
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Installation Problem

394 Views, 6 Replies
02-15-2011 06:17 AM

I am trying to install the new shape extraction plug-in and it tells me there is another ad-in installed that needs to be uninstalled to continue.  It asks to unistall and I say yes.  The installer then says there is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor.  Any ideas?

 

Nick

Employee
shaan.hurley
Posts: 165
Registered: ‎08-22-2006
Message 2 of 7 (393 Views)

Re: Installation Problem

02-15-2011 08:37 AM in reply to: ExistingConditions

NIck,

 

Could it be you did not uninstall the previous version of the Shape ExtractionTechnology Preview before installing the new version?


Best Regards,
Shaan

Shaan Hurley
Technologist for the Office of the CTO
Autodesk, Inc.

http://autodesk.blogs.com/between_the_lines/
@ShaanHurley on Twitter
Contributor
ExistingConditions
Posts: 16
Registered: ‎08-18-2010
Message 3 of 7 (389 Views)

Re: Installation Problem

02-15-2011 08:43 AM in reply to: shaan.hurley

The webpage said to install it right over the previous version, but I have since tried to uninstall the previous version and the windows installer comes up and just disapears and the shape extractor stays listed under my programs. 

Employee
shaan.hurley
Posts: 165
Registered: ‎08-22-2006
Message 4 of 7 (374 Views)

Re: Installation Problem

02-16-2011 07:43 AM in reply to: ExistingConditions

What page address has this instruction to install over top of the existing so we can correct that as I could not find it? I don't think that is correct and definitely bad practice as it causes problems with install counts in the registry. With MSI installed applications always uninstall the old first then the new.

 

Best Regards,
Shaan

Shaan Hurley
Technologist for the Office of the CTO
Autodesk, Inc.

http://autodesk.blogs.com/between_the_lines/
@ShaanHurley on Twitter
Contributor
ExistingConditions
Posts: 16
Registered: ‎08-18-2010
Message 5 of 7 (372 Views)

Re: Installation Problem

02-16-2011 07:56 AM in reply to: ExistingConditions

Here is the article that says to install over the previous version.

 

http://labs.blogs.com/its_alive_in_the_lab/2011/02/shape-extraction-for-autocad-extended-to-august-1...

 

I had to download windows install clean up to remove the original version and then the new msi file worked file to install.

Employee
shaan.hurley
Posts: 165
Registered: ‎08-22-2006
Message 6 of 7 (370 Views)

Re: Installation Problem

02-16-2011 08:20 AM in reply to: ExistingConditions

Thank you. I will talk weith the team as installing over a MSI is not advised but perhaps there is something special in this MSI installer. Glad the instal remover solved your issue.

-Shaan

Shaan Hurley
Technologist for the Office of the CTO
Autodesk, Inc.

http://autodesk.blogs.com/between_the_lines/
@ShaanHurley on Twitter
Board Manager
scott.sheppard
Posts: 1,103
Registered: ‎11-13-2006
Message 7 of 7 (365 Views)

Re: Installation Problem

02-16-2011 09:10 AM in reply to: shaan.hurley

In this other thread:

 

http://forums.autodesk.com/t5/Shape-Extraction-for-AutoCAD/Shape-Extraction-for-Autocad/td-p/2895824

 

travistlo only had success by installing the new version over the older one.



Scott Sheppard
Program Manager
Autodesk Labs
Autodesk, Inc.

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