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unhandled exception when opening item from the sections dialog

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Message 1 of 12
it
Contributor
1620 Views, 11 Replies
‎11-16-2012 09:36 AM
‎11-16-2012 09:36 AM

unhandled exception when opening item from the sections dialog

Just after clicking the open icon in the Section Properties dialog box, I get an unhandled exception.  I have the latest service pack and hot fixes as referenced in another post.  HEre is the error info:

 

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.EntryPointNotFoundException: Unable to find an entry point named 'SYS_GetLangAbbr' in DLL 'conf.dll'.
   at DRobotSectLblMngr.frmSectionLabelManager.SYS_GetLangAbbr(Int16& lang)
   at DRobotSectLblMngr.frmSectionLabelManager.Init()
   at DRobotSectLblMngr.Main.MainOnTimer()
   at DRobotSectLblMngr.frmTimer.Timer1_Tick(Object eventSender, EventArgs eventArgs)
   at System.Windows.Forms.Timer.OnTick(EventArgs e)
   at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5456 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
----------------------------------------
RobwinInterop
    Assembly Version: 0.0.0.0
    Win32 Version: 25,0,0,3774
    CodeBase: file:///C:/Autodesk%20Robot%20Structural%20Analysis%20Professional%202012/System/Exe/RobwinInterop.DLL
----------------------------------------
msvcm90
    Assembly Version: 9.0.30729.4940
    Win32 Version: 9.00.30729.4940
    CodeBase: file:///C:/Windows/WinSxS/amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_08e4299fa83d7e3c/msvcm90.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5456 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
AdWindows
    Assembly Version: 3.2.25.0
    Win32 Version: 3.2.25.0
    CodeBase: file:///C:/Autodesk%20Robot%20Structural%20Analysis%20Professional%202012/System/Exe/AdWindows.DLL
----------------------------------------
PresentationCore
    Assembly Version: 3.0.0.0
    Win32 Version: 3.0.6920.5442 built by: Win7SP1GDR
    CodeBase: file:///C:/Windows/assembly/GAC_64/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
WindowsBase
    Assembly Version: 3.0.0.0
    Win32 Version: 3.0.6920.5442 built by: Win7SP1GDR
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
PresentationFramework
    Assembly Version: 3.0.0.0
    Win32 Version: 3.0.6920.5442 built by: Win7SP1GDR
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework/3.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
AdApplicationFrame
    Assembly Version: 0.0.0.0
    Win32 Version: 3.2.25.0
    CodeBase: file:///C:/Autodesk%20Robot%20Structural%20Analysis%20Professional%202012/System/Exe/AdApplicationFrame.DLL
----------------------------------------
PresentationFramework.Aero
    Assembly Version: 3.0.0.0
    Win32 Version: 3.0.6920.4902 built by: NetFXw7
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework.Aero/3.0.0.0__31bf3856ad364e35/PresentationFramework.Aero.dll
----------------------------------------
RobwinRibbon
    Assembly Version: 1.0.0.0
    Win32 Version: 25.0.0.3774
    CodeBase: file:///C:/Autodesk%20Robot%20Structural%20Analysis%20Professional%202012/System/Exe/RobwinRibbon.DLL
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
Autodesk.Common.DOptionSetOrganizer
    Assembly Version: 23.0.0.0
    Win32 Version: 25.0.0.3756
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Structural/COM/2012/DOptionSetOrganizer/Autodesk.Common.DOptionSetOrganizer.dll
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5460 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5462 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Autodesk.Common.DOptionSetOrganizer.Resources
    Assembly Version: 23.0.0.0
    Win32 Version: 23.0.0.0
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Structural/COM/2012/DOptionSetOrganizer/en-US/Autodesk.Common.DOptionSetOrganizer.resources.DLL
----------------------------------------
Autodesk.Common.DTabControlSelector
    Assembly Version: 23.0.0.0
    Win32 Version: 25.0.0.3756
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Structural/COM/2012/DTabControlSelector/Autodesk.Common.DTabControlSelector.dll
----------------------------------------
Autodesk.Common.DTabControlSelector.Resources
    Assembly Version: 23.0.0.0
    Win32 Version: 23.0.0.0
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Structural/COM/2012/DTabControlSelector/en-US/Autodesk.Common.DTabControlSelector.resources.DLL
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
Autodesk.REX.Loader
    Assembly Version: 1.0.0.0
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Loader/Autodesk.REX.Loader.dll
----------------------------------------
Autodesk.REX.Framework
    Assembly Version: 1.0.0.0
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Autodesk.REX.Framework/1.0.0.0__51e16e3b26b42eda/Autodesk.REX.Framework.dll
----------------------------------------
Autodesk.Common.AResourcesControl
    Assembly Version: 1.0.0.0
    Win32 Version: 2012.0.0.0
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Autodesk.Common.AResourcesControl/1.0.0.0__ff3304d4f320ee59/Autodesk.Common.AResourcesControl.dll
----------------------------------------
AREXRobotMngr
    Assembly Version: 2012.0.0.1161
    Win32 Version: 2012.0.0.1161
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Products/Robot/AREXRobotMngr.dll
----------------------------------------
Interop.RobotOM
    Assembly Version: 1.0.0.0
    Win32 Version: 25.0.0.3756
    CodeBase: file:///C:/Autodesk%20Robot%20Structural%20Analysis%20Professional%202012/System/Exe/Interop.RobotOM.DLL
----------------------------------------
REX.Manager
    Assembly Version: 2012.0.0.1769
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Engine/REX.Manager.dll
----------------------------------------
REX.Engine
    Assembly Version: 2012.0.0.1422
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Engine/REX.Engine.dll
----------------------------------------
REX.Preferences
    Assembly Version: 2012.0.0.1769
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Engine/REX.Preferences.DLL
----------------------------------------
REX.System
    Assembly Version: 2012.0.0.1769
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Engine/REX.System.DLL
----------------------------------------
REX.UI.WPF
    Assembly Version: 1.0.0.0
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Engine/REX.UI.WPF.DLL
----------------------------------------
REX.UI
    Assembly Version: 2012.0.0.1769
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Engine/REX.UI.DLL
----------------------------------------
REX.UI.Forms
    Assembly Version: 2012.0.0.1642
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Engine/REX.UI.Forms.DLL
----------------------------------------
REX.UI.Resources
    Assembly Version: 2012.0.0.1769
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Engine/en-US/REX.UI.resources.DLL
----------------------------------------
REX.Foundation
    Assembly Version: 1.0.0.0
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Foundation/REX.Foundation.dll
----------------------------------------
REX.System.Resources
    Assembly Version: 2012.0.0.1769
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Engine/en-US/REX.System.resources.dll
----------------------------------------
REX.Manager.Resources
    Assembly Version: 2012.0.0.1769
    Win32 Version: 2012.0.0.1769
    CodeBase: file:///C:/Program%20Files/Common%20Files/Autodesk%20Shared/Extensions%202012/Framework/Engine/en-US/REX.Manager.resources.dll
----------------------------------------
DRobotSectLblMngr
    Assembly Version: 23.0.0.0
    Win32 Version: 23.0.0.0
    CodeBase: file:///C:/Autodesk%20Robot%20Structural%20Analysis%20Professional%202012/System/Exe/DRobotSectLblMngr.DLL
----------------------------------------
Microsoft.VisualBasic
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
DRobotSectLblMngr.Resources
    Assembly Version: 23.0.0.0
    Win32 Version: 23.0.0.0
    CodeBase: file:///C:/Autodesk%20Robot%20Structural%20Analysis%20Professional%202012/System/Exe/en-US/DRobotSectLblMngr.resources.DLL
----------------------------------------
Interop.syspathsLib
    Assembly Version: 5.0.0.0
    Win32 Version: 25.0.0.3756
    CodeBase: file:///C:/Autodesk%20Robot%20Structural%20Analysis%20Professional%202012/System/Exe/Interop.syspathsLib.DLL
----------------------------------------
Interop.IDbRootLib
    Assembly Version: 1.0.0.0
    Win32 Version: 25.0.0.3756
    CodeBase: file:///C:/Autodesk%20Robot%20Structural%20Analysis%20Professional%202012/System/Exe/Interop.IDbRootLib.DLL
----------------------------------------
Microsoft.VisualBasic.Compatibility
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.50727.5420
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic.Compatibility/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.Compatibility.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

 

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11 REPLIES 11
Message 2 of 12
Artur.Kosakowski
Autodesk Support
in reply to: it
‎11-19-2012 12:13 AM
‎11-19-2012 12:13 AM

Try to delete files from Windows TEMP dialog and rename your CfgUsr folder.

 

Cfgusr

Win XP:
c:\Documents and Settings\username\Application Data\Autodesk\Autodesk Robot Structural Analysis 2013\CfgUsr\


Win Vista:
C:\Users\username\AppData\Roaming\Autodesk\Autodesk Robot Structural Analysis 2013\CfgUsr\


Win 7 32- or 64-bit RSAPro:
C:\Users\username\AppData\Roaming\Autodesk\Autodesk Robot Structural Analysis 2013\CfgUsr\

 

Has this solved this problem?

 

 



Artur Kosakowski
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Message 3 of 12
it
Contributor
in reply to: it
‎11-19-2012 05:04 AM
‎11-19-2012 05:04 AM

I will certainly try this and let you know!  Thanks!

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Message 4 of 12
it
Contributor
in reply to: Artur.Kosakowski
‎11-19-2012 05:06 AM
‎11-19-2012 05:06 AM

when you say "temp dialog" do you mean here for windows 7?:

C:\Windows\Temp

 

or here?:

C:\Users\mbrule\AppData\Local\Temp

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Message 5 of 12
Artur.Kosakowski
Autodesk Support
in reply to: it
‎11-19-2012 05:12 AM
‎11-19-2012 05:12 AM

C:\Users\mbrule\AppData\Local\Temp

 

In case this doesn't help make screen capture and indicate the icon you press as well as include the viewer opened when you use Help > Robot information commands being in any model with the structure in Robot.



Artur Kosakowski
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Message 6 of 12
it
Contributor
in reply to: it
‎11-19-2012 06:56 AM
‎11-19-2012 06:56 AM

I tried your suggestion but got the same exact error.  I get it when clicking open in the Sections dialog box (the dialog you get when clicking the icon that looks like a red capital letter i).  Curiously, I got a popup about an available autodesk update so I click it and it began downloading service pack 5.  I was puzzled because I made sure when I created the deploy for this that the latest updates would be included in the deploy.  However, there is a download button under the service pack 5 to include and it began showing a green progress bar while it downloads.  I thought it would have done this in thd background as it creates the deploy but maybe not.  It's possible then that the end user having this issue also doesn't have SP5 for RSA 2012 so I will allow this to fully download and test again on my test box.  If it corrects the issue, then chalk it up to lack of an important update.  I'll keep you posted.

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Message 7 of 12
Artur.Kosakowski
Autodesk Support
in reply to: it
‎11-19-2012 07:02 AM
‎11-19-2012 07:02 AM

If this is your situation:

 

28799_thumb_opensec.JPG

 

then it has been corrected in HF3 for Robot 2012.



Artur Kosakowski
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Message 8 of 12
it
Contributor
in reply to: Artur.Kosakowski
‎11-19-2012 07:05 AM
‎11-19-2012 07:05 AM

the image is a bit too small to see details but installing SP5 resolved that error.  i am waiting for the end user who has this problem to try it and get back to me.

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Message 9 of 12
Artur.Kosakowski
Autodesk Support
in reply to: it
‎11-19-2012 07:26 AM
‎11-19-2012 07:26 AM

sopen.PNG



Artur Kosakowski
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Message 10 of 12
it
Contributor
in reply to: Artur.Kosakowski
‎11-19-2012 07:41 AM
‎11-19-2012 07:41 AM

Yup, that's the button generating the error.  So far so good after installing SP 5 but I am still waiting to hear back from the end user that it is actually working for him now.

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Message 11 of 12
it
Contributor
in reply to: Artur.Kosakowski
‎11-19-2012 08:58 AM
‎11-19-2012 08:58 AM

I looked around for HF3 but could only locate HF2.  Can you post a link for me?  Thanks!

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Message 12 of 12
Artur.Kosakowski
Autodesk Support
in reply to: it
‎11-19-2012 11:00 PM
‎11-19-2012 11:00 PM

It is included in the SP5.



Artur Kosakowski
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