Hi so everytime i go to open up Robot Structural Analysis Professional 2012 (student version) it comes up with an error report and i cant open it, the same thing happens when i try to export to it from revit structure. I have tried re installing it a few times to no avail and i have also tried downloading service pack 5 and ipv6 support upgrade but still no luck. My computer will not uninstall the software either which is a pain so I am stuck and do not know what to do. It was working fine a month or so ago but when i have used it lately it just doesnt work. Any advice or help would be greatly appreciated
please follow these steps:
1/ open Task manager and check for robot.exe processes still running - if running please close them
2/ delete the contents of folder
3/ try to run Robot
4/ if Robot crashes and Customer Error Report window will be opened please specify your email address and sent the report - it would enable to identify it
5/ check the log file RSAPRO2012Adlm.log in the following folder:
Are any new records added to this text file in relation to point 3/ - check data and time. ProgramData is a hidden folder - changing explorer settings may be necessary to see it.
6/ where any new files created in CfgUsr folder I mentioned in point 2/
If steps 1/ and 2/ do not help please contact me using Private Message - remote access session may be the most efficient in this case.
well i deleted every file that had robot on it in my computer, then trying to re install it after i sent the error messages through to autodesk and it will extract all of the file for robot however it comes up with the installation page i dont have the option to click install, how do i get around this