Discussion Groups

Robot Structural Analysis

Reply
Valued Mentor
tony.ridley
Posts: 644
Registered: ‎09-07-2011

Blue Screen of Death saga

351 Views, 8 Replies
10-03-2011 03:20 PM

Hi guys,

 

When I print from Robot 2012 it causes crash of entire PC.

It happens when I print tables such as reactions.  

It happens when I print to a physical printer, but print to PDF causes no issue.

 

I'm on a 64bit Windows 7 PC.  It's also happening on other PC's in this office.  I tried to uninstall IE9 as previously instructed but it makes no difference.

 

Any suggestions (aside from the obvious ones - was installed with full admin rights etc etc).

 

Thanks,

Please use plain text.
Product Support
Francois.Augiere
Posts: 73
Registered: ‎05-13-2011

Re: Blue Screen of Death saga

10-04-2011 12:21 AM in reply to: tony.ridley

Are you sure you have uninstalled IE9 ?

Maybe (because such possibility exists in Win 7) have you just disable it, and just disable it doen't change anything to Blue Screen crash while printing ?

 

http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9



Francois Augiere
Support Specialist
Product Support
Autodesk, Inc.
Please use plain text.
Contributor
gliga
Posts: 11
Registered: ‎05-18-2011

Re: Blue Screen of Death saga

10-06-2011 09:16 PM in reply to: Francois.Augiere

In my case uninstaling IE9 solved printing tables problem.

But, please, fix this incredible bug (bug in IE9 is less possible) to be able to have both (RSA2012 and IE9)

Gliga

Please use plain text.
Product Support
Francois.Augiere
Posts: 73
Registered: ‎05-13-2011

Re: Blue Screen of Death saga

10-07-2011 04:41 AM in reply to: gliga

Some change has been made in version 9 of IE concerning HTML rendering engine.

This issue is currently under investigation

 

If my post answers your question, please click the "Accepted as Solution" button. This helps everyone find answers more quickly !



Francois Augiere
Support Specialist
Product Support
Autodesk, Inc.
Please use plain text.
New Member
Vysygota
Posts: 1
Registered: ‎10-21-2011

Re: Blue Screen of Death saga

10-21-2011 10:35 AM in reply to: tony.ridley

I had the same problem and uninstalled IE9.

 

It seems that it's working now, but another related problem still exist. When I want to print a table, its columns width (and generally table formatting) are printed by a default settings, even if I adjusted the width and alignment on the screen. That makes larger tables to be printed on more pages with unnecessarily wide table columns. Do you have any idea how can I fix the problem?

 

Regards, 

 

Mark

Please use plain text.
Contributor
gliga
Posts: 11
Registered: ‎05-18-2011

Re: Blue Screen of Death saga

10-23-2011 02:12 AM in reply to: Vysygota

Problem with table arrangement could be overcomes on acceptable way by exporting tables to word

It work fine and it look like IN WORD tables are like prepared in ROBOT before ScreenShot was take (column width, etc).

But I agree that this is frustrated (and was not like now in previous version) when officially way for result preparing does not work on acceptable way.

Gliga

Please use plain text.
Product Support
Posts: 4,454
Registered: ‎04-26-2010

Re: Blue Screen of Death saga

10-24-2011 12:05 AM in reply to: Vysygota

Vysygota wrote:

 

It seems that it's working now, but another related problem still exist. When I want to print a table, its columns width (and generally table formatting) are printed by a default settings, even if I adjusted the width and alignment on the screen. That makes larger tables to be printed on more pages with unnecessarily wide table columns. Do you have any idea how can I fix the problem?

 

 

It should be corrected in SP3 for arsa 2012.

SP3 will be released soon.



Rafal Gaweda
Please use plain text.
Valued Mentor
tony.ridley
Posts: 644
Registered: ‎09-07-2011

Re: Blue Screen of Death saga

10-24-2011 12:22 AM in reply to: Rafal.Gaweda

Rafal,

 

Is the SP3 fix you refer to going to fix the table width formatting problem, or the blue screen problem itself.  

 

The width of the columns is unimportant if the pc crashes anyway!

 

Cheers,

Please use plain text.
Product Support
Posts: 4,454
Registered: ‎04-26-2010

Re: Blue Screen of Death saga

10-24-2011 12:39 AM in reply to: tony.ridley

Tony,

 

Is the SP3 fix you refer to going to fix the table width formatting problem, or the blue screen problem itself.  

 


Table width formatting is planned to be corrected.

 

For now there are (known for us) 2 workarounds for BSOD:

- uninstalling IE9

- installing the newest available printer dirvers (in some case = in case of some printers it helped)



Rafal Gaweda
Please use plain text.