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zingero84
Posts: 28
Registered: ‎12-20-2011
Message 11 of 16 (378 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

04-18-2013 09:15 AM in reply to: kathryn.langan

ATI Radeon 5700 Series

Driver Version 9.012-121219a-154611C-ATI

Catalyst Version 13.1

 

Yes, it is enabled.  It has never been a problem in the past.  I can disable, but I would like to know what this does before disabling.

 

Its been happening in all projects, not just a single one.  I have had a few erorr reports since your latest response as well.

Alumni
Posts: 467
Registered: ‎12-16-2008
Message 12 of 16 (376 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

04-18-2013 09:44 AM in reply to: zingero84

Thanks for the update.

 

Here's some more information on hardware acceleration and what you can expect by disabling it: http://wikihelp.autodesk.com/Revit/enu/2013/Help/00001-Revit_He0/3032-Customiz3032/3178-Options3178/...

 

From your crash earlier this morning I see you were opening a titleblock, and it appears you've had this problem before. Can you consistently crash with this titleblock or does it only happen sometimes?



Katie Langan
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.

Active Contributor
zingero84
Posts: 28
Registered: ‎12-20-2011
Message 13 of 16 (354 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

04-29-2013 04:22 AM in reply to: kathryn.langan

Kathryn,

 

I cannot get it to consistently crash.

 

I do not want to disable hardware accelleration unless it is creating the problem.

 

What conclusions have been made from analyzing my crash reports?

 

 

Alumni
Posts: 467
Registered: ‎12-16-2008
Message 14 of 16 (341 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

04-30-2013 10:54 AM in reply to: zingero84

Unfortunately the reports are inconsistent and there isn't much I can extract from them that leads to anything. It looks like there should be an updated driver version for your Radeon graphics card up on AMD's site (from a few days ago) - you might want to try installing it to see if it changes anything. I would still suggest disabling hardware acceleration just to test to see if it makes a difference. If you still crash, you can just turn it back on.



Katie Langan
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.

Alumni
Posts: 467
Registered: ‎12-16-2008
Message 15 of 16 (331 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

05-07-2013 06:43 AM in reply to: kathryn.langan

Any luck with the new driver or hardware acceleration testing?



Katie Langan
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.

Active Contributor
zingero84
Posts: 28
Registered: ‎12-20-2011
Message 16 of 16 (313 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

05-20-2013 06:42 PM in reply to: zingero84

I have had only a few crashes lately since I stopped using ASUS motherboard monitoring software.  I think that had something to do with it, so I haven't disabled hardware accelleration since then.

 

I'll keep monitoring my crashes and update if they become numerous again.

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