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Active Contributor
zingero84
Posts: 28
Registered: ‎12-20-2011
Message 1 of 16 (581 Views)

Fatal Errors After Reformatting Multiple Times Per Day

581 Views, 15 Replies
03-21-2013 11:16 AM

Hello,

 

I reformatted my computer a few months ago.

 

It was running perfectly fine before reformatting and was only done so to change hard drives.

 

Now that I reformatted, I get MULTIPLE fatal errors daily within Revit MEP 2012, AutoCad MEP 2012, and Revit MEP 2013.

 

In addition, I get blue screens usually every day.  More info on this thread can be found here:

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/need-help-with-bsod/cd440ebd-d323-...

 

I've been told it's AutoDesk causing the problems and I'm pretty convinced it is.

 

I don't know what to do next.  I've un-installed revit three times now and it's not fixed.

 

Any ideas?

*Expert Elite*
DarrenP
Posts: 6,813
Registered: ‎09-13-2007
Message 2 of 16 (552 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

03-21-2013 11:38 PM in reply to: zingero84
based off what?
by reading that thread it looks like its a hardware issue
blue screens are usually hardware related or driver related
Active Contributor
zingero84
Posts: 28
Registered: ‎12-20-2011
Message 3 of 16 (537 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

03-22-2013 06:46 AM in reply to: DarrenP

from Gerry's reply on February 28th stating, "WSCommCntr3.exe = Autodesk is causing many problems."

 

The only thing that has changed in my computer is the SSD went to a HDD.

Active Contributor
zingero84
Posts: 28
Registered: ‎12-20-2011
Message 4 of 16 (486 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

03-26-2013 11:57 AM in reply to: zingero84

This is still an issue.  It's gotten to the point where I can't even open a view in Revit without it fatal erroring out.

 

Can anyone help?

Active Contributor
zingero84
Posts: 28
Registered: ‎12-20-2011
Message 5 of 16 (469 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

03-28-2013 09:02 AM in reply to: zingero84

bumping this up.  i just reformatted again yesterday morning, and today i have had 3 fatal errors.

*Expert Elite*
DarrenP
Posts: 6,813
Registered: ‎09-13-2007
Message 6 of 16 (463 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

03-28-2013 09:52 AM in reply to: zingero84

did you figure out whats causing the blue screens and fix it?

it could be to tied to why revit is erroring out

Active Contributor
zingero84
Posts: 28
Registered: ‎12-20-2011
Message 7 of 16 (460 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

03-28-2013 09:54 AM in reply to: DarrenP

I am not getting blue screens anymore.

 

I am still getting fatal errors, and already had another one since my reply earlier today.

Alumni
Posts: 467
Registered: ‎12-16-2008
Message 8 of 16 (421 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

04-08-2013 03:01 PM in reply to: zingero84

I'm sorry that you're still seeing fatal errors. I have a few questions for you about the behavior on the Revit side:

 

  1. How often does the error occur? Can you reproduce it consistently?
  2. Is there anything that seems to trigger the error or does it seem random?
  3. After you receive the error, are you prompted to submit an error report to Autodesk? If so, have you?
  4. What graphics card do you have installed and what is the driver version?
  5. Have you tried a full clean install of one of the products? Could you try one with the Revit 2013 application, following these steps?: 2013: How to Complete a Clean Install [Uninstall] of Revit products


Katie Langan
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.

Active Contributor
zingero84
Posts: 28
Registered: ‎12-20-2011
Message 9 of 16 (392 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

04-15-2013 03:54 AM in reply to: kathryn.langan

Kathryn,

 

The error occurs in Revit 2012 almost 3-4 times per day.

 

Revit 2013 is maybe once per day.

 

Autocad is around twice per week.

 

There is no reproducible action that causes this crash.  It's very random.

 

I submit error reports to autodesk on every single fatal error.

 

I have done clean installs because I've reformatted my computer twice now.

Alumni
Posts: 467
Registered: ‎12-16-2008
Message 10 of 16 (378 Views)

Re: Fatal Errors After Reformatting Multiple Times Per Day

04-16-2013 11:50 AM in reply to: zingero84

Thanks for the update. What was the graphics card and driver on the machine?

 

Are you working with Hardware Acceleration enabled? Can you try disabling it to see if there is a difference?

 

I am going through your error reports - thank you for adding the notes in them. It looks like a lot of the problems happening opening/closing/saving. I'm wondering if some of the behavior is file-specific. Have you been working in a particular set of projects where this is happening?

 

 



Katie Langan
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.

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