URGENT: software problem

[marissa.l.walczak]

When I try to open my file, it says "software problem" and whenever I try to open a recovery file it say there is a corruption that needs to be manually fixed. Please help! Thank you!

[Jason_S]

Have you tried to Audit the recovery to see if that gets it to work?  This has helped me when I have had similar messages.

[marissa.l.walczak]

Yes, and it still will not open...it says program failure or the same message as before saying to contact Autodesk to manually fix it

[rosskirby]

Then you'll need to contact Autodesk directly and open a service ticket.  It sounds like you've got a corrupt file.  Is it just this one file that's causing the error message, or is it all files?  If it's all files, then you may need to do a reinstall.

[plalor]

I am having the same issue with my file "File is corrumpted please contact Autodesk to Manual Recover"This is my major assignment for school and will not open.How do I contact autodesk ? cannot find details anywhere.

[jessica.t]

Hi plalor!

Have you come across this Autodesk solution yet? Please give it a try and let me know how it goes. Thank you!

[plalor]

Thanks for your response.....Have tried but did not work . I then go to support but cannot work out how to open a support case.

[SteveKStafford]

Best bet is to recover from a previous backup file, follow the directions in the link she provided, unless you have several days or a week or so to wait for support to have a chance to review your file.

[plalor]

My backup files are giving me the same message.