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Distinguished Contributor
Brausmith
Posts: 231
Registered: ‎11-20-2008
Message 1 of 4 (509 Views)
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Revit Server - Support File Sizes

509 Views, 3 Replies
08-05-2013 05:36 PM

I would like to get some further details on the Support Files and the bloating which some companies get, which in turns creates a very slow load/save process.

There definitely seems to be a direct correllation here because when then the Support Files size goes back down, the performance increases dramatically until the next bloat 'cycle'.

 

My understanding of this is that this happens due to incomplete saves on the network so therefore RS is keeping a log of changes until the next full save can be achived, after which it can then dump the suport files.

 

I have a very specific question to ask if the latency on the network between office locations would be a very likely contributor to this? Autodesk's own literature recommend a latency of <100ms.

 

I have seen some companies who are having Support File bloat issues, that also have an office on the RS network who have latencies of 300-400ms. i.e. Up to 4 times the maximum recommended.

 

Is there a correllation here too?

 

I'm hoping to get some comments from both users (who have tested/experienced this), and Autodesk with their technical knowledge.

 

Thanks.

Regards,
Chad
Alumni
kathryn.langan
Posts: 467
Registered: ‎12-16-2008
Message 2 of 4 (462 Views)

Re: Revit Server - Support File Sizes

08-12-2013 12:45 PM in reply to: Brausmith

Hi Chad,

 

Yes, the latency could be related to the support file sizes. When Revit goes to save changes to a central model it uploads the data in a temporary area and only makes the model changes if all of the data has been confirmed to arrive at the server in tact. So if a sync fails to complete, the data gets uploaded but no changes get committed. An increase of the support file size is symptomatic of operations that are failing to complete and often a problem with network performance or reliability.

 

 



Katie Langan
Technical Support Specialist
Customer Service & Support
Autodesk, Inc.

Distinguished Contributor
Brausmith
Posts: 231
Registered: ‎11-20-2008
Message 3 of 4 (451 Views)

Re: Revit Server - Support File Sizes

08-12-2013 02:57 PM in reply to: kathryn.langan
Excellent. Thanks for the reply.
Regards,
Chad
Distinguished Contributor
Brausmith
Posts: 231
Registered: ‎11-20-2008
Message 4 of 4 (399 Views)

Re: Revit Server - Support File Sizes

08-25-2013 08:08 PM in reply to: Brausmith
So a follow up and related question.

If issues are caused which can be attributed to large Support Files, which are generally caused by high latency, and therefore due to large geographic distances, would it be safe to say that Revit Server is no good for collaboration across continents?

Here in Australia, the only country we can get a ping of less than 100ms is to New Zealand.
Regards,
Chad

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