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Active Member
mathijs.maertens
Posts: 8
Registered: ‎01-25-2011
Message 1 of 14 (1,019 Views)

Revit Server 2012 installation error

1019 Views, 13 Replies
10-03-2011 07:52 AM

when I try to install revit server 2012, I get an error "there is a problem with this windows installer package. A script required for this install to complete could not be run.  Contact your support personnel or package vendor.

 

When I check the install log, it has this error:

"InstallRevit ServerFailedInstallation aborted, Result=1603"

 

This is on a server 2008 R2 and all prerequisites have been installed.  Anybody experienced this problem before?

 

 

Product Support
alan.quinn
Posts: 566
Registered: ‎09-08-2010
Message 2 of 14 (988 Views)

Re: Revit Server 2012 installation error

10-04-2011 10:11 AM in reply to: mathijs.maertens

A few things may be causing this. See this link and pay particular attention to #1: http://revitclinic.typepad.com/my_weblog/2011/05/3-revit-server-2012-installation-tips.html. Also, if this is not the case I’d go back and check the prerequisites, .net, etc...

 

Thanks for posting.



Alan Quinn
Support Specialist
Product Support
Autodesk, Inc.
Active Member
mathijs.maertens
Posts: 8
Registered: ‎01-25-2011
Message 3 of 14 (962 Views)

Re: Revit Server 2012 installation error

10-06-2011 01:18 AM in reply to: alan.quinn

thanks for the reply.

 

Indeed we are running the setup this way and I double checked prerequisites

 

After googling, I tried solutions from the following links, but non of these files/reg keys are present

 

http://upandready.typepad.com/up_and_ready/2011/08/windows-the-hklm-software-autodesk-registry-key.h...

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=16828836&linkID=9243099

 

I checked the anitvirus logs: nothing is being blocked.  I also tried to run the setup on a test server with an identical antivirus / group policy and there the installer runs fine so I've excluded anitvirus / group policy.

 

I deleted everything in the %temp% folder

 

Disabled UAC, no success either.

 

Really stuck here...

Active Member
mathijs.maertens
Posts: 8
Registered: ‎01-25-2011
Message 4 of 14 (922 Views)

Re: Revit Server 2012 installation error

10-10-2011 11:24 PM in reply to: mathijs.maertens

Installed 2008R2 Service pack 1 but unfortunately the installer still errors out

 

Could it be a problem that LMTools is already installed/running on this server or that Revit is not installed?

 

Even our vendor has run out of ideas...

Product Support
alan.quinn
Posts: 566
Registered: ‎09-08-2010
Message 5 of 14 (906 Views)

Re: Revit Server 2012 installation error

10-11-2011 08:18 AM in reply to: mathijs.maertens

I asked our Revit Server lead to take a look at this one. I will update when I hear back from him.



Alan Quinn
Support Specialist
Product Support
Autodesk, Inc.
Active Member
mathijs.maertens
Posts: 8
Registered: ‎01-25-2011
Message 6 of 14 (876 Views)

Re: Revit Server 2012 installation error

10-14-2011 04:17 AM in reply to: alan.quinn

looking forward to the feedback, thanks

Active Member
mathijs.maertens
Posts: 8
Registered: ‎01-25-2011
Message 7 of 14 (784 Views)

Re: Revit Server 2012 installation error

11-02-2011 07:32 AM in reply to: mathijs.maertens

hello Alan, any news from the revit server lead?

Product Support
alan.quinn
Posts: 566
Registered: ‎09-08-2010
Message 8 of 14 (768 Views)

Re: Revit Server 2012 installation error

11-03-2011 08:54 AM in reply to: mathijs.maertens

Sorry for the delay in getting back to you. We have a meeting this afternoon and I will be brining up this case. I'll let you know what I find out. 

 

Thank you,



Alan Quinn
Support Specialist
Product Support
Autodesk, Inc.
Product Support
alan.quinn
Posts: 566
Registered: ‎09-08-2010
Message 9 of 14 (734 Views)

Re: Revit Server 2012 installation error

11-10-2011 01:19 PM in reply to: alan.quinn

Try the following:

 

[1] Clear out %temp% 

[2] Run the RS install again

If you still have issue 

[3] Collect everything in %temp% and send to ADSK for further analysis. (We'll figure out how to do this later)

 

Thank you, 



Alan Quinn
Support Specialist
Product Support
Autodesk, Inc.
Active Member
mathijs.maertens
Posts: 8
Registered: ‎01-25-2011
Message 10 of 14 (696 Views)

Re: Revit Server 2012 installation error

11-15-2011 07:59 AM in reply to: alan.quinn

ok I tried deleting everything in the %temp% folder once more, however the error remains.

 

Where shall I send the zip file? 

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