Revit 2015 Family Template File location

[bcampbell11]

Anybody know where the family template files are located now?   I have no template folders or "Libraries" Folder in the following location C:\Program Data\Autodesk\RVT 2015\. 

I am not sure if I need to reinstall Revit or look in a different spot.

Thanks!

[scott_d_davis]

sounds like you skipped content upon installation. go to Add/remove programs and run the install again. you will be given a choice via a checkbox list to install the Revit content.

[bcampbell11]

It says I already have it installed, so I decided to uninstall and do a complete reinstall.  Attached is the error it gives me when I try to uninstall.   Any suggestions?

Thanks

[scott_d_davis]

did you try a "repair"? Not sure what's going on. you may need to file a support request with your reseller.

[AJA14]

Hi.

This seems to be a problem with lots of users. When installing revit there is a big chance the content is not installed. If this happens, follow the follow procedure:
1- Control Panel.
2- Uninstall Revit.
3- From the 3 options choose add content.
4- Select your preferred content.
5- Specify the default content.

Let revit do the rest for you.

Regards,

[bcampbell11]

It said my content was already installed, although it was not physically there, and wouldn't let me un install it.

My mistake was using the download from the subscription page, I have requested physical media for all of our 2015 products.  I downloaded the Revit trial and it definately worked better than the subscription download, but still some content missing. 

My money is on the physical media being the most stable intall, until then, I think I have what I need.  we shall see...

Thanks

[Tony_Michniewicz]

At this point, it appears that the main problem is your inability to uninstall the Revit 2015 Content Libraries so let's concentrate on that first. Based on your screen capture, it appears you are trying to uninstall it through the Windows Control Panel. My first suggestion would be to try using the Autodesk Uninstall Tool to remove it. This uninstall tool uses a slightly different uninstall process and may function properly even when the other uninstall option fails.

If you still can't get it to uninstall using that tool, my next suggestion would be to manually uninstall it by opening a Windows command prompt, entering the following string and pressing ENTER:
MsiExec.exe /x{941030D0-1500-0410-0000-818BB38A95FC}

Once you have the original Revit 2015 Content Libraries uninstalled, launch the Revit 2015 installer again and it should allow you to install Revit content again. When you get to this stage, make sure you have an active internet connection because some of the Revit content may need to be downloaded during the installation process.

Tony Michniewicz
Autodesk Revit QA

[bcampbell11]

I should have been more clear, once I downloaded the Revit 2015 trial installer file, it did un-install the content.  Then I re-installed it with that same trial installer.  This was a better result, but the issues I had with the trial in lieu of the BDS subscription installer were as follows:

1. the folder C:\ProgramData\Autodesk\RVT 2015\Templates     is empty  (not really big deal for us, i just wonder if there are other families, etc. missing)

2.   I couldn't get the Network License manager to install this way, or the Autodesk Manager Tools, or the Revit Software Development Kit.  But I have downloaded those installers separately and got them all on my computer now, awesome!

So for me at least, this case is closed, not solved, but closed.  I will use the physical media to install the rest of the office's software after a couple weeks of trial. 

I really do appreciate the responses, thanks!

[sultanmimar]

1- Control Panel.
2- Uninstall Autodesk Revit Content Libraries(not revit2015).
3- From the 3 options choose add content.
4- Select your preferred content.
5- Specify the default content.

[bryon]

I am having the exact same problem. Cannot find family templates. I thought i would just uninstall and reinstall, but i cannot uninstall with the autodesk uninstaller or control panel. I have tried everything posted on this board and have had no luck.

[holly88]

Exactly the same problem. Into the 5th hour of this install, quite good value at £8000

[Tony_Michniewicz]

For those of you encountering problems attempting to uninstall Revit 2015, I would recommend manually uninstalling the components. This is accomplished by opening a Windows command prompt, entering the appropriate string and pressing ENTER. Here is a list of the appropriate strings for the Revit 2015 components:
Revit 2015 - MsiExec.exe /x{7346B4A0-1500-0510-0000-705C0D862004}
Revit 2015 Language Pack - English - MsiExec.exe /x{7346B4A0-1500-0511-0409-705C0D862004}
Revit Content Libraries 2015 - MsiExec.exe /x{941030D0-1500-0410-0000-818BB38A95FC}

Once you have each of the components uninstalled, you should be able to launch the installer and reinstall each.

As far as scenarios where the installation completes successfully but no content is created, this typically occurs when the content download fails. Here I would recommend the following steps:
1. Access the Windows Control Panel and go to Programs and Features.
2. Select the Autodesk Revit Content Libraries 2015 entry and click Uninstall/Change.
3. At the main Revit Content Libraries 2015 maintenance page, click Add or Remove Programs.
4. At the Add or Remove Content page, disable the checkboxes for each content pack, then click Next.
5. When the updating process is complete, click Finish.
6. Repeat steps 1 through 3.
7. At the Add or Remove Content page, enable the checkboxes for each content pack that you want to install, then click Next.
8. When the updating process is complete, click Finish.

The key is to remove all content before attempting to reinstall it. This is necessary because you are currently in a state where Revit is incorrectly under the impression that content installed properly. Steps 1 through 5 get you back to a state where Revit is aware that no content is installed and subsequent attempts to add content should be successful.

Please note that you have to have an active internet connection when running through these steps because some Revit content may need to be downloaded during this process. I also recommend disabling any anti-virus software during this process to ensure that it does not block the download of Revit content.

Tony Michniewicz

Autodesk Revit QA

[TonyShapiro]

Mr. Davis:

This is a similar issue I am having with Revit 2014, and why I am reluctant to upgrade to 2015 even though I have bought the subscription. The Revit template files did not load with my 2014 install, (I see from these comment pages is a common issue with other versions of Revit). I am seeking a way/place to download these templates from. Referring us back to the reseller is a copout.  This is an installation issue with Autodesk which you need to direct us how to solve.  Please direct me where, (on the Autodesk web site, etc.) to find the template files, (*.rft) files that should have loaded with my Revit 2014 install please.

[TonyShapiro]

Mr. Michniewicz:

Why not give us the option of just downloading the template files and avoid the reinstall process? These are just templates, (that the program does not need to necessarily know are present to function property), that we can store in our library subdirectory and go to when we need a template.   

[klientemch]

I had a problem with missing Content Library for Revit 2015 LT. After reinstallation and repair it start to work with Revit but when I choose to start a project with Architectural Template I get this message: "LT_DefaultGBRENU.rte cannot be opened in Renvit LT because it was last saved in a version of Revit prior to 8.1"

[francescoaferraro]

C:\ProgramData\Autodesk\RVT 2015\Libraries

Program data is a hidden folder, you wont find it browsing the explorer.

I´ve struggled with that several times in the past, but autodesk has been placing the libraries on program data since I can remember.

Autodesk should do the same thing they did with the sample project folder, they put it on the big R menu.

It would make a lot more sense, considering that the Libraries are actually hidden.

[CADdaddy.com]

Tony,

Just reading the steps you listed is taking more time than I want to spend on this.  I've already re-installed 3 times before getting to this point and the install times were glacial to boot.  Can we just have something that works?  What if my firm had 1000 seats?

I've copied the content from 2014 which works fine except that I've got to wait each time a component needs to be updated to 2015.  Would you just post the content somewhere until you can get a fix?   We don't have time for this uninstall and reinstall business...again.

James

[scott_d_davis]

you don't need to uninstall/reinstall: see this link for instructions on how to add/remove content from a revit installation

http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/CloudHelp/cloudhelp/2015/E...

Additionally if your company had 1000 seats, your content would be centrally located so installing it once would make it available to all 1000 users.

[scott_d_davis]

You can also request Phyiscal Media (a DVD or memory stick) that contains your Autodesk products from your reseller, so that you have all the content on the media rather than having to download it.

[klientemch]

Thanks for all advices. I resolved my problem yesterday- I've downloaded installation file from subscribtion center, prepared some extra free space on my drive and made fresh install of Revit- Content Libraries were installed properly (not 0kb file size like before) but after updating process (from control panel)- only thing that my default architectural template wont show in Revit's main window- I have to browse it manually. After all I think that Users have to prepare much more space than it is shown by installator. I don't know that was the main reason of all earlier problems- I think not. When I was reading, that other people had similar problems I felt like beta tester.